Jordan Anthony
Fort Hood,TX
Summary
Well-qualified Human Resources Specialist with proven success in improving operations, solving problems, and leading a team of 5 members to provide highly efficient customer service. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
US Army
01.2020 - 08.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Home Insurance Adjuster
Mueller Reports
10.2018 - 01.2020
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Researched content and grammatical issues to check accuracy of information.
- Prioritized critical issues, items and functions and set achievable goals to measure progress.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
Satellite Technician
EchoStar
01.2015 - 01.2020
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Set up and programmed devices and educated customers on use.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Responded to service requests during and after business hours.
Education
Associate of Science - Computer Sciences
California Institute of Arts & Technology
San Diego, CA02.2024
Skills
- Manager Coaching and Training
- Complex Problem-Solving
- Interdepartmental Collaboration
- Client Relations and Retention
- Financial Management
- Staff Management
- Financial Statements
- High Customer Service Standards Adherence
- Accounting
- Oracle E-Business Suite Financials
- Adobe Systems Adobe Acrobat
- Conflict Resolution Techniques
Accomplishments
- Documented and resolved misuse of government funds which led to the ability to purchase new equipment which achieved overall mission readiness and success.
- Supervised team 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of Operation European Resolve.
Timeline
Human Resources Specialist
US Army
01.2020 - 08.2023
Home Insurance Adjuster
Mueller Reports
10.2018 - 01.2020
Satellite Technician
EchoStar
01.2015 - 01.2020
Associate of Science - Computer Sciences
California Institute of Arts & Technology