Customer Service Specialist
Sherwin-Williams Paints
Los Angeles, CA
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Documented customer interactions in our lead generation software to be able to keep track of customer satisfaction
- Developed strong customer relationships through active listening and responding to customer needs.
- Ensured compliance with safety regulations and procedures by monitoring the work of employees.
- Supervised staff in a variety of tasks to ensure efficient operations.
- Activated 80 new business accounts by delegating activation tasks and ensuring customer commitment as their primary paint supplier.
- Helped customers check account balance, make payments, update information and carry out range of routine actions.
