Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Aughey

Moonachie

Summary

Highly motivated self starter who enjoys putting in hard work routinely. Former collegiate student athlete who wants to grow and prosper in a company that values employees. Will bring previous work experience to the table, show initiative, and hit the ground running from day one.

Overview

8
8
years of professional experience

Work History

Senior Client Success Specialist

Indeed
05.2022 - Current
  • One of two main points of contact on multiple books of business in our Upper Mid Market segment at Indeed.
  • Responsible for retaining over $1 million in revenue each quarter, as well as partner with sales to create new revenue streams.
  • Always available to troubleshoot issues and answer all client requests quickly and efficiently.
  • As a product expert, routinely run demos explaining the ins and outs of our offerings.
  • Created customer support strategies to increase customer retention.
  • Analyzed customer analytics to identify trends and develop strategies to improve customer success metrics.
  • Cultivate highly productive client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative

CA Ferolie
10.2019 - 05.2022
  • Delivered prompt service to prioritize customer needs.
  • Work alongside our sales managers in the fast paced food industry.
  • Process and invoice hundreds of orders a week via a web app for multiple companies.
  • Go to contact for companies such as WD-40 and Kind Snacks for the New York Metropolitan area for most grocery stores in the area.
  • Handle customer complaints, cuts and revisions of orders, as well as product discounts and supply shipping information daily.

Coach and Private Instructor

Pro Player Academy
12.2017 - 01.2022
  • Worked out a practice and game schedule for a 4 team organization that included over 12 players a team each season.
  • Ran camps in the summer both independently and in tandem with other coaches, some of which played professionally.
  • Refined advanced baseball skill, through private lessons and practices, which built upon the fundamentals. This created a positive learning and playing environment bringing repeat success to the organization and players.

Customer Care/Account Manager

Akadema Inc
12.2017 - 10.2019
  • On a daily basis, wrote up and submitted incoming orders as well as managed customer needs
  • Primary person in the company who fielded inbound calls of all types as well as handled live chats on our website.
  • Met with colleges, high schools, and travel baseball organizations to discuss needs, tailor solutions, and close deals in tandem with lead salesman.
  • Helped in creation of renderings for uniforms/team apparel based on descriptions given by organizations.
  • Responsible for editing company website including, but not limited to, adding new products, revising item descriptions, creating new product pages, and creating private team website.

Education

Bachelor of Science - Marketing

William Paterson University of New Jersey
Wayne, NJ
08-2017

Associate of Science - Business Administration

County College of Morris
Randolph Township, NJ
03-2014

High School Diploma -

Lakeland Regional High School
Wanaque, NJ
03-2012

Skills

  • Customer relationship building
  • Strategic planning
  • CRM software
  • Account management
  • Customer retention
  • Revenue growth
  • Proficient in Microsoft 365 / Google Workspace
  • Customer service
  • Problem solving
  • Pipeline development

Timeline

Senior Client Success Specialist

Indeed
05.2022 - Current

Customer Service Representative

CA Ferolie
10.2019 - 05.2022

Coach and Private Instructor

Pro Player Academy
12.2017 - 01.2022

Customer Care/Account Manager

Akadema Inc
12.2017 - 10.2019

Bachelor of Science - Marketing

William Paterson University of New Jersey

Associate of Science - Business Administration

County College of Morris

High School Diploma -

Lakeland Regional High School

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