Jordan Bailey
Huntsville,AL
Summary
Seasoned professional with a proven track record in detailed report writing and professional communication, honed at Madison County Department of Human Resource. Excelled in case management and customer relations, significantly enhancing client satisfaction. Skilled in Microsoft Office and ethical practices, adept at maintaining confidentiality and resolving complex cases with integrity.
Overview
4
4
years of professional experience
Work History
Child Abuse and Neglect Investigator
Madison County Department Of Human Resource
2023.06 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collaborated with federal agencies on investigations.
Case Manager
American Senior Assistance Programs, Inc, ASAP
2022.08 - 2023.05
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Cashier
Lowe's Home Improvement
2022.08 - 2023.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Lowe's Home Improvement
2022.08 - 2023.05
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Huntsville Hospitality Assistance Sever
Huntsville Hospital Main
2020.04 - 2022.03
- Maintained exacting standards of quality and performance.
- Identified and resolved customer complaints concerning food or lodging.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
Education
Master of Science - Social Work
Alabama A & M University
Normal, AL05.2023
Bachelor of Science - Social Work
Alabama A & M University
Normal, AL05.2021
High School Diploma -
Lee High School
Huntsville, AL05.2018
Skills
- Detailed report writing
- Interview techniques
- Research abilities
- Ethical and honest
- Care plan
- Case management
- Problem-Solving
- Professional Communication
- Maintains confidentiality
- Employee Relations
- Microsoft Office and Docusign
- HR Policies Compliance
- Confidential Document Control
- Background Checks
- Exit Interviews
- Customer Relations
Timeline
Child Abuse and Neglect Investigator
Madison County Department Of Human Resource
2023.06 - Current
Case Manager
American Senior Assistance Programs, Inc, ASAP
2022.08 - 2023.05
Cashier
Lowe's Home Improvement
2022.08 - 2023.05
Customer Service Representative
Lowe's Home Improvement
2022.08 - 2023.05
Huntsville Hospitality Assistance Sever
Huntsville Hospital Main
2020.04 - 2022.03
Master of Science - Social Work
Alabama A & M University
Bachelor of Science - Social Work
Alabama A & M University
High School Diploma -
Lee High School
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