Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Trevor Smith

Canton,GA

Summary

Solid background in managing online communities and fostering positive user engagement. Skilled in conflict resolution, content moderation, and implementing community guidelines. Strong focus on team collaboration and delivering consistent results. Reliable, adaptable, and equipped with excellent communication and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Child Safety Investigator

Rec Room Inc.
01.2023 - Current
  • Reviewed chat logs and player profiles for signs of Child Sexual Exploitation and Abuse (CSEA)
  • Documented findings and prepared detailed reports.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

Community Moderation Coordinator

Rec Room Inc
01.2021 - 01.2023
  • Contributed to policy development for better management of conflicts, harassment, and other forms of misconduct within the community.
  • Strengthened relationships between users by organizing virtual events, fostering collaboration, and encouraging open communication among members.
  • Identified trends in user behavior to inform proactive measures against potential issues affecting overall community health.
  • Working closely and communicating with teammates to improve moderation practices and policies.

Associate

Walmart
12.2018 - 10.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Kept store clean and maintained.
  • Helped customers by making sure I do my best to resolve all questions and concerns.

Education

Schoolcraft Highschool
Schoolcraft, MI

Skills

  • Detailed report writing
  • Fast learner
  • Ethical and honest
  • Due diligence
  • Trend monitoring
  • Active listening
  • Problem resolution
  • Conflict resolution

Timeline

Child Safety Investigator

Rec Room Inc.
01.2023 - Current

Community Moderation Coordinator

Rec Room Inc
01.2021 - 01.2023

Associate

Walmart
12.2018 - 10.2021

Schoolcraft Highschool

Awards

Certificate of Achievement
Issued by Federal Bureau of Investigations

for assisting in collection of evidence in a Child Safety Exploitation and Abuse case.

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Trevor Smith