Jordan Balfour
Albuquerque,NM
Summary
Dedicated server with exceptional customer service skills, demonstrating strong cash handling and guest engagement. Proven ability to enhance dining experiences and resolve complaints efficiently.
Dynamic hospitality professional with over 10 years of experience in customer service and team collaboration. Skilled in enhancing guest satisfaction through personalized service and effective complaint resolution. Eager to leverage expertise to contribute to a thriving restaurant environment.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server/Bartender
La Casita
Cortez, CO
10.2013 - 03.2018
- Implemented strategies to enhance dining experience, resulting in positive customer feedback.
- Resolved customer complaints swiftly, maintaining a positive restaurant reputation and atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained extensive knowledge of menu items to assist customers with informed choices.
- Provided exceptional customer service, ensuring guest satisfaction and repeat patronage.
Server/Bartender
Tlaquepaque Mexican Restaurant & Grill
Canton, OH
10.2012 - 09.2013
- Provided exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Maintained extensive knowledge of menu items to assist customers with informed choices.
- Coordinated food and beverage orders to optimize service efficiency during peak hours.
- Trained new staff on restaurant procedures, promoting consistent service quality across the team.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Managed cash transactions accurately, contributing to overall financial integrity of operations.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
Fiesta Mexicana Restaurant
Cortez, CO
04.2008 - 09.2012
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed dining area efficiency by organizing seating and coordinating with kitchen staff.
- Trained new servers on menu knowledge and service standards to ensure consistency.
- Collaborated with team members to streamline order processes, reducing wait times for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Dolores High School
Dolores, CO05-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Guest relations management
- Point of sale operation
- Relationship management
Certification
StateFoodSafety Certificate of Training Food Handler Essentials Course- issue date May 14, 2026 valid for 3 years
Languages
Spanish
Timeline
Server/Bartender
La Casita
10.2013 - 03.2018
Server/Bartender
Tlaquepaque Mexican Restaurant & Grill
10.2012 - 09.2013
Server/Bartender
Fiesta Mexicana Restaurant
04.2008 - 09.2012
High School Diploma -
Dolores High School