Jordan Baylis
Los Angeles
Summary
Experienced professional with a strong background in customer relations, sales, and operations management. Proven track record of enhancing customer service, optimizing processes, and driving efficiency through effective communication and problem-solving. Skilled in sales techniques, order management, and engaging with customers across diverse industries. Adaptable, detail-oriented, and dedicated to delivering high-quality results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Notary Signing Agent
Baylis Notary Services
10.2021 - Current
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
Personal Assistant
Primetime Auto Leasing LLC
12.2022 - 01.2025
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Adapted design concepts to different media formats, including web, social media, print, and video
- Developed and maintained an efficient system for tracking and managing customer orders
- Developed a customer database and automated customer communication process, resulting in improved customer service
Delivery Driver
Amazon
01.2022 - 07.2022
- Maintained a professional attitude and demeanor when interacting with customers
- Utilized GPS to accurately locate delivery addresses
- Maintained accurate records of all deliveries and customer interactions
Operations Agent
Southwest Airlines
01.2021 - 11.2021
- Carried out important tasks in the airport, including finalizing details of the weight and balance of aircraft
- Provided an efficient and hospitable boarding experience for customers, and coordinated with other work groups to facilitate a flight's on time departure
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
Sales associate
Foot Locker
07.2019 - 02.2020
- Provided exceptional customer service by assisting shoppers, answering inquiries, and recommended products based on needs
- Processed sales transactions accurately using POS systems, including handling cash, credit, and returns
- Maintained store appearance by organizing merchandise, restocking shelves, and setting up displays
- Assisted in inventory management, including stock checks, loss prevention, and reporting discrepancies
Front of House
Chick Fil-A
05.2018 - 08.2018
- Restocked supplies, cleaned and organized the store, and completed other tasks in a timely manner, resulting in improved efficiency
- Collaborated with other team members to resolve customer issues and maintain a clean and organized work environment
- Maintained a friendly and professional attitude with customers, resulting in an increase in repeat customers and referrals
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
Education
No Degree - Business Management
El Camino College
Torrance, CA05-2026
High School Diploma -
Bishop Montgomery High School
Torrance, CA05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Fast learner
- Time management
Timeline
Personal Assistant
Primetime Auto Leasing LLC
12.2022 - 01.2025
Delivery Driver
Amazon
01.2022 - 07.2022
Notary Signing Agent
Baylis Notary Services
10.2021 - Current
Operations Agent
Southwest Airlines
01.2021 - 11.2021
Sales associate
Foot Locker
07.2019 - 02.2020
Front of House
Chick Fil-A
05.2018 - 08.2018
No Degree - Business Management
El Camino College
High School Diploma -
Bishop Montgomery High School
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