Jordan Baylor
Houston
Summary
Dynamic customer service professional with experience at NGB Marketing & Associates, excelling in active listening and critical thinking. Proven ability to enhance customer satisfaction and streamline service processes. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
NGB Marketing & Associates
02.2025 - Current
- Provided exceptional customer support via phone, email, and chat channels.
- Assisted in resolving customer inquiries and issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Contributed to a positive team environment through effective communication skills.
Mover
Roadrunner Moving
02.2024 - 01.2025
- Assisted with loading and unloading furniture and boxes, ensuring safe transport to designated locations.
- Operated hand trucks and dollies to facilitate efficient moving processes during residential relocations.
- Collaborated with team members to maintain clear communication and execute tasks effectively on-site.
- Followed safety protocols while handling heavy items to minimize risk of injury or damage.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
Culinary Assistant
Texas Department Of Criminal Justice
01.2022 - 02.2024
- Assisted in meal preparation and food service for inmate populations.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with staff to ensure compliance with sanitation regulations.
- Monitored inventory levels, restocking supplies as necessary.
Sales Associate
Reliant Energy
06.2014 - 08.2022
- Cultivated strong customer relationships through effective communication and personalized service.
- Facilitated product demonstrations, enhancing customer understanding and driving engagement.
- Led efforts in upselling, resulting in increased revenue and enhanced customer satisfaction.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Madison High School
Houston, TX05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
NGB Marketing & Associates
02.2025 - Current
Mover
Roadrunner Moving
02.2024 - 01.2025
Culinary Assistant
Texas Department Of Criminal Justice
01.2022 - 02.2024
Sales Associate
Reliant Energy
06.2014 - 08.2022
High School Diploma -
Madison High School