Jordan Bennett
San Antonio
Summary
Results-driven professional with extensive experience in back-of-house operations. Proven ability to coach team members and implement performance management strategies that enhance accountability and service quality.
Overview
16
16
years of professional experience
Work History
BOH Director.
Chick fil a
San Antonio
03.2025 - Current
- Manage daily back-of-house operations, including staffing, scheduling, training, and performance management.
- Ensure compliance with food safety standards, health regulations, and company operational procedures.
- Conduct weekly meetings with kitchen staff to review performance goals and operational expectations.
- Analyze business trends and labor needs to optimize staffing and kitchen efficiency.
- Coach and develop team members to improve performance, accountability, and customer service.
- Resolve food quality and service concerns in a professional and timely manner.
- Prepare operational and performance reports for leadership review.
BOH Shift Leader
Chick Fil A
San Antonio
06.2023 - 03.2025
- Managed front-of-house operations, including opening and closing procedures, cash handling, and daily shift execution.
- Led kitchen operations during both day and night shifts while maintaining quality and efficiency standards.
- Delegated cleaning assignments and maintained overall store cleanliness and organization.
- Conducted weekly team meetings focused on operational goals and employee development.
- Held regular one-on-one meetings with team members to provide coaching, support, and growth opportunities.
- Assisted with scheduling, labor management, and operational planning.
FOH Shift Leader
Chick Fil A
Odessa
04.2021 - 05.2023
- Supervised front-of-house and back-of-house team members during high-volume shifts.
- Coordinated shift transitions and communicated operational updates with leadership teams.
- Trained new employees on customer service, operational procedures, and company standards.
- Monitored employee performance and provided constructive feedback and recognition.
- Delivered exceptional customer service while maintaining a positive work environment.
Phone Banker
Wells Fargo
Lubbock
11.2016 - 03.2020
- Assisted customers with banking inquiries, account concerns, and technical support.
- Resolved customer disputes while adhering to financial regulations and company policies.
- Navigated multiple systems efficiently to provide accurate customer information and solutions.
- Referred customers to appropriate departments based on financial needs.
Correctional Officer
Reeves County Detention Center
Pecos
06.2015 - 11.2016
- Maintained safety and security within assigned inmate housing units.
- Conducted security patrols and monitored inmate activity.
- Enforced facility rules and procedures while maintaining order and professionalism.
- Supervised inmate activities and maintained security protocols in detention facility.
Sales Associate
Staples
Cutler Bay
06.2014 - 05.2015
- Assisted customers with product selection and provided excellent customer service.
- Maintained inventory levels and supported cashier operations during peak business hours.
- Processed sales transactions accurately through point-of-sale systems.
Manager
Menchie's Frozen Yogurt
Kendall
01.2013 - 03.2014
- Opened and closed the store while maintaining operational standards.
- Trained new employees on customer service and store procedures.
- Managed inventory, cash handling, and product stocking.
- Oversaw daily operations for a busy frozen yogurt store.
gm associate
HyVee Foods
Kansas City
09.2010 - 08.2012
- Stocked merchandise and maintained organized sales floor displays.
- Assisted customers with product questions and weekly promotions.
- Operated forklifts to manage inventory and restocking needs.
- Supported cashier operations during busy periods.
- Directed daily operations to ensure smooth store functionality.
Education
Bachelor of Science - Finance
UTPB
Odessa, TX12-2028
Skills
- Team Leadership
- Food Safety & Sanitation
- Kitchen Operations
- Employee Training & Development
- Customer Service
- Shift Management
- Scheduling & Labor Management
- Inventory Control
- Cash Handling
- Conflict Resolution
- Operational Efficiency
- Staff Coaching & Performance Management
Languages
Spanish
Limited
Timeline
BOH Director.
Chick fil a
03.2025 - Current
BOH Shift Leader
Chick Fil A
06.2023 - 03.2025
FOH Shift Leader
Chick Fil A
04.2021 - 05.2023
Phone Banker
Wells Fargo
11.2016 - 03.2020
Correctional Officer
Reeves County Detention Center
06.2015 - 11.2016
Sales Associate
Staples
06.2014 - 05.2015
Manager
Menchie's Frozen Yogurt
01.2013 - 03.2014
gm associate
HyVee Foods
09.2010 - 08.2012
Bachelor of Science - Finance
UTPB