Josselin Zuleta
Richmond Hill,NY
Summary
Dynamic BOH and FOH Manager with a proven track record in team leadership, customer service, and quality control. Expertise in analyzing workflows and training staff to enhance productivity and operational efficiency.
Overview
6
6
years of professional experience
Work History
BOH Manager
Chick Fil A
10.2021 - 01.2025
- Supervised daily kitchen operations to ensure food safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Collaborated with front-of-house staff to streamline service flow during peak hours.
- Analyzed workflow processes to identify bottlenecks and improve overall kitchen performance.
- Implemented sanitation protocols to maintain a clean and safe working environment, passing all health inspections with ease.
- Managed food preparation processes, ensuring consistently high-quality dishes for guests.
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Motivated staff to perform at peak efficiency and quality.
FOH Manager
Chick Fil A
10.2021 - 01.2025
- Oversaw daily front-of-house operations, ensuring high customer satisfaction and adherence to company standards.
- Trained and mentored staff on service protocols, enhancing team performance and efficiency.
- Developed schedules to optimize staffing levels during peak hours, improving workflow and service speed.
- Implemented inventory management practices, reducing waste and ensuring product availability.
- Collaborated with kitchen staff to streamline communication, resulting in quicker order fulfillment times.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Customer Service and Cashier
Target
New York, NY
09.2020 - 01.2021
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Chavez Supermarket
01.2019 - 07.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
Education
GED -
Tuncaj
Guatemala10-2019
Skills
- Performance evaluation and feedback
- Professionalism and work ethic
- Communication and interpersonal skills
- Sanitation and cleanliness
- Team building and leadership
- Multitasking and task delegation
- Customer service
- Problem-solving
- Time management
- Multitasking
- Collaboration and teamwork
- Team leadership
- Decision-making
- Scheduling staff
- Quality control
Timeline
BOH Manager
Chick Fil A
10.2021 - 01.2025
FOH Manager
Chick Fil A
10.2021 - 01.2025
Customer Service and Cashier
Target
09.2020 - 01.2021
Cashier
Chavez Supermarket
01.2019 - 07.2019
GED -
Tuncaj