Nancy Cruz
Arlington,VA
Summary
Dynamic BOH Manager at Vapionoes with a proven track record in enhancing productivity and customer satisfaction. Skilled in performance evaluation and conflict resolution, I leverage strong communication abilities to foster teamwork. Bilingual and dedicated to maintaining high work place standards, I effectively analyze sales data to optimize operations and drive revenue growth.
Overview
13
13
years of professional experience
Work History
BOH Manager
Vapionoes
09.2017 - 04.2021
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
- Analyzed sales data to identify popular dishes and optimize ingredient purchasing decisions.
Cashier
Kmartcorp
07.2011 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Representative
Simple Wireless
04.2008 - 04.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
GED - General Studies
Fatima High School
Nicuaga06.2005
Skills
- Performance evaluation and feedback
- Professionalism and work ethic
- Communication and interpersonal skills
- Sanitation and cleanliness
- Bilingual
Timeline
BOH Manager
Vapionoes
09.2017 - 04.2021
Cashier
Kmartcorp
07.2011 - 04.2016
Sales Representative
Simple Wireless
04.2008 - 04.2011
GED - General Studies
Fatima High School
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