Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jordan Berrios

Tampa

Summary

Dynamic retail professional with a proven track record at Swatch Group, excelling in luxury sales and client relationship management. Adept at visual merchandising and team leadership, consistently driving store performance and enhancing customer engagement. Bilingual communicator skilled in sales analytics, fostering brand loyalty through personalized interactions and expert product knowledge.

Overview

5
5
years of professional experience

Work History

Full-Time Keyholder

Swatch Group
Tampa
01.2024 - Current
  • Drive store performance by leading daily operations, opening/closing procedures, and cash reconciliation.
  • Cultivate brand loyalty through personalized client interactions and expert product knowledge.
  • Mentor sales team members on upselling strategies and customer engagement best practices.

Sales Associate

Oakley
Tampa
05.2022 - 05.2024
  • Consistently exceeded individual and store sales targets through strategic client outreach and cross-selling.
  • Delivered a premium shopping experience for customers in a high-volume, performance-driven environment.
  • Supported merchandising initiatives to align with seasonal brand campaigns.

Sales Associate

Eddie Bauer
Tampa
03.2021 - 07.2021
  • Assisted in visual merchandising and seasonal floor set execution, improving store conversion rates.

Sales Specialist

Simply Mac (Apple Premier Partner)
Orlando
02.2021 - 04.2021
  • Delivered expert product demonstrations and technical assistance to drive hardware and accessory sales.
  • Facilitated customer training sessions, enhancing long-term brand engagement.

Seasonal Sales Associate

UNOde50
Tampa
12.2020 - 01.2021
  • Supported peak holiday sales operations, achieving top seasonal performance rankings.

Education

Master's Degree - Government

Harvard University
08.2025

Bachelor's Degree - Legal Studies

University of Central Florida
05.2025

High School Diploma -

Sickles High School
01.2019

Skills

  • Luxury & Lifestyle Retail Sales
  • Client Relationship Management
  • Visual Merchandising & Brand Presentation
  • Team Leadership & Training
  • Sales Analytics & KPI Optimization
  • POS Systems & Inventory Management
  • Bilingual Communication
  • MS Office 365
  • GSX
  • RepairQ
  • Mac OS proficiency

Awards

  • National Honor Society Member
  • NSLS Collegiate Honor Society Member
  • Featured in Miami's Voyager Magazine
  • Louis Armstrong Award Recipient
  • Multiple Marching Band Championship Wins

Timeline

Full-Time Keyholder

Swatch Group
01.2024 - Current

Sales Associate

Oakley
05.2022 - 05.2024

Sales Associate

Eddie Bauer
03.2021 - 07.2021

Sales Specialist

Simply Mac (Apple Premier Partner)
02.2021 - 04.2021

Seasonal Sales Associate

UNOde50
12.2020 - 01.2021

Master's Degree - Government

Harvard University

Bachelor's Degree - Legal Studies

University of Central Florida

High School Diploma -

Sickles High School

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