Jordan Bolden
Douglasville,GA
Summary
Detail-oriented Business Administration graduate with hands-on experience in compliance-focused customer service, data verification, and process adherence within regulated environments. Strong analytical, documentation, and communication skills with the ability to evaluate procedures, identify discrepancies, and recommend improvements. Adept at handling sensitive information confidentially and collaborating across teams in remote settings. Seeking an entry-level Auditor role to support financial, compliance, and operational audits.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Seasonal Customer Service Representative (Remote)
GetInsured
Douglasville, Georgia
08.2025 - Current
- Reviewed member applications and supporting documentation to ensure compliance with federal and organizational insurance guidelines.
- Verified eligibility data, identified inconsistencies, and updated records accurately across multiple systems.
- Followed strict compliance, privacy, and documentation standards while handling sensitive personal and financial information.
- Conducted structured interviews with members to gather required information and resolve discrepancies.
Sales Specialist
Dillard's
Birmingham, Alabama
02.2023 - 05.2024
- Reviewed transactional records and sales documentation for accuracy and policy adherence.
- Ensured compliance with company procedures related to inventory control, cash handling, and customer transactions.
- Identified process inefficiencies and communicated findings to leadership to reduce lost sales.
Senior Sales Associate
Bath & Body Works
Birmingham, AL
05.2020 - 09.2022
- Followed standardized operational procedures to ensure consistent compliance with corporate policies.
- Analyzed sales trends and operational data to identify performance gaps and improvement opportunities.
- Assisted with inventory audits and stock reconciliation to ensure record accuracy.
Education
Bachelor of Science - Business Administration And Management
Alabama State University
Montgomery, AL 08.2020 - 05.2025
Skills
- Financial, Compliance & Operational Reviews
- Internal Controls Awareness
- Audit Documentation & Reporting
- Data Analysis & Accuracy Verification
- Process Evaluation & Improvement
- Microsoft Excel, Word, PowerPoint
Timeline
Seasonal Customer Service Representative (Remote)
GetInsured
08.2025 - Current
Sales Specialist
Dillard's
02.2023 - 05.2024
Bachelor of Science - Business Administration And Management
Alabama State University
08.2020 - 05.2025
Senior Sales Associate
Bath & Body Works
05.2020 - 09.2022