Jordan Brawner
Resaca,Ga
Summary
Seeking an opportunity to learn and grow with a new company. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Harbin Clinic
Cartersville , GA
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Hospital Registrar/customer Service
Piedmont Cartersville Hospital
Cartersville , GA
01.2019 - 07.2021
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Server
Buffaloes Cafe
Cartersville , GA
02.2015 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma - undefined
Cass High School
2016
Server Customer - undefined
2021
undefined
Skills
- Microsoft Office Suite
- Customer Service-Oriented
- Data Entry and Database Software
- Multi-Line Phone Systems
- Scheduling and Calendar Management
- Visitor and Customer Relations
- Courteous and Professional
- Administrative Support
- Computer Proficiency
Timeline
Front Desk Receptionist
Harbin Clinic
01.2022 - Current
Hospital Registrar/customer Service
Piedmont Cartersville Hospital
01.2019 - 07.2021
Server
Buffaloes Cafe
02.2015 - 07.2021
High School Diploma - undefined
Cass High School
Server Customer - undefined
undefined
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