Jordan Brown
Ida,MI
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Sidelines Italian Grille
09.2019 - 09.2023
- Worked in a fast-paced environment to help develop time management skills and conflict resolution techniques to increase customer satisfaction with critical thinking and problem solving.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers, credit card machines, and managed money drawers and turn-ins at closing and opening.
Education
Radiologic Technology
Owens Community College
Perrysburg, OH05.2025
High School Diploma -
Whiteford High School
Ottawa Lake, MI06.2021
Skills
- Customer Service
- Complaint Resolution
- Complex Problem-Solving
- HIPAA Compliance
- Medical Terminology
- Health Education
- CPR Certification
- Compassionate Caregiver
- Collecting Vital Signs
- Observing Responses
Certification
CPR Certified - May 2023
Completed Certification Nurse Aide Training and Competency Evaluation Program - December 2022
Timeline
Waitress
Sidelines Italian Grille
09.2019 - 09.2023
Radiologic Technology
Owens Community College
High School Diploma -
Whiteford High School