Jordan Brown
Hurricane,WV
Summary
Dedicated and detail-oriented professional with over 10 years of experience spanning customer service, banking operations, emergency response, healthcare, and retail management. Recognized for leadership in training and mentoring, delivering exceptional client experiences, and maintaining efficiency under pressure. Skilled in communication, problem-solving, and operational management. Ability to demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. As well as bringing positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Patient Care Technician
United Health Centers
Bridgeport, WV
10.2025 - Current
- Enhanced patient comfort and dignity by assisting with daily living activities.
- Tracked vital signs to provide critical data for timely medical responses.
- Partnered with the healthcare team to design and implement effective patient care strategies.
- Upheld high standards of cleanliness in patient areas to ensure infection control.
- Documented patient information in electronic health records to maintain compliance and accuracy.
- Guided new staff in best practices to cultivate a knowledgeable team.
- Streamlined healthcare workflows by assisting nurses with essential duties.
- Boosted patient satisfaction through dedicated and compassionate care.
- Mentored new patient care technicians on procedures to ensure quality care delivery.
- Executed blood draws, EKGs, and diagnostic tests with precision for prompt results.
- Assisted in the safe transfer of patients and equipment to different locations.
- Supported patients with feeding and monitored dietary intake for nutritional success.
- Improved patient mobility by assisting with exercises and transfers using safe techniques.
- Complied with infection control standards to reduce risk of disease spread.
Member Experience Specialist / Mentor & Trainer
Fairmont Federal Credit Union
Fairmont, WV
03.2019 - 07.2025
- Delivered outstanding member service, ensuring positive and professional interactions.
- Accurately processed transactions, including deposits, withdrawals, transfers, and investment services.
- Educated members on financial products, tailoring solutions to their needs.
- Served as a mentor and trainer for new hires, providing guidance on policies, procedures, and job expectations.
- Ensured compliance with banking regulations and internal security policies.
911 Communications Operator
Marion County Emergency Services
Fairmont, WV
03.2016 - 03.2019
- Received and prioritized emergency and non-emergency calls, dispatching appropriate resources quickly and accurately.
- Maintained calm and focus in high-stress situations, using de-escalation techniques to manage callers in crisis.
- Operated multiple communication systems while documenting vital information in real time.
Assistant Store Manager
Dollar General
Clay, WV
05.2010 - 03.2013
- Managed daily store operations, including stocking, inventory control, and merchandising.
- Trained and supervised team members to maintain store standards and deliver excellent customer service.
- Assisted customers in identifying needs and finding appropriate products.
- Ensured compliance with company policies, safety regulations, and loss prevention standards.
Education
High School Diploma - undefined
Clay County High School
Clay, WV01.2010
Skills
- Customer Service Excellence
- Staff Training & Mentorship
- Banking & Investment Knowledge
- Clerical & Administrative Support
- Computer Literacy & Data Entry
- Public Relations & Communication
- Inventory & Merchandising
- High-Stress Decision-Making
- De-escalation & Conflict Resolution
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Catheter care
- Phlebotomy techniques
- Feeding assistance
- Patient positioning
- Adaptable
- Team collaboration
- Active listening
- Health monitoring
- Vitals documentation
Timeline
Patient Care Technician
United Health Centers
10.2025 - Current
Member Experience Specialist / Mentor & Trainer
Fairmont Federal Credit Union
03.2019 - 07.2025
911 Communications Operator
Marion County Emergency Services
03.2016 - 03.2019
Assistant Store Manager
Dollar General
05.2010 - 03.2013
High School Diploma - undefined
Clay County High School