Shaniece Hawkins
New Orleans,LA
Summary
Energetic and service oriented professional with over 5 years of customer service. Coordinating resources to handles daily office needs, while delivering consistent reliable support to enhance operations effectively.
Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Comma care Corporation
New Orleans, LA
02.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Guest Service Representative
Marriott International, Inc.
New Orleans, Louisiana
01.2022 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manners
- Built customer loyalty with personalized, knowledgeable help about the hotel and the city.
Store Assistant
The garb gallery
New Orleans
12.2019 - 06.2022
- Greeted customers and provided assistance with product inquiries.
- Processed customer payments using cash register and credit card machines.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Provided guidance on product use, operation, maintenance, and troubleshooting techniques.
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Managed POS transactions including returns and exchanges, layaways, special orders.
- Attended team meetings to discuss current procedures and develop strategies for improvement.
Accounting Clerk
Robert’s fresh market
New Orleans
05.2018 - 12.2019
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Processed invoices, payments, and statements in a timely manner.
- Prepared bank deposits by compiling data from cashiers.
- Generated financial reports for management review on a regular basis.
- Provided support to the Accounts Payable department as needed.
Education
GED -
Kipp.r
New Orleans05-2017
Skills
- Report Preparation
- Customer Relations
- Task Prioritization
- Credit card payment processing
- Understanding Customer Needs
- Adaptability and Flexibility
- Billing Adjustments and Refunds
- Relationship Building
- Concierge support
- Reservation Management
- Customer Service
- Multitasking and Time Management
- Material Handling
- Account Management
- Call Documentation
- High-energy attitude
- Problem-solving abilities
- Attention to Detail
- Customer Account Management
- Microsoft Office expertise
- Problem-Solving
- Customer service excellence
- Calm and Professional Under Pressure
- MS Office
- Basic nursing care
- Vital signs monitoring
- Patient Observation
- ADL support
- Emergency Response
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Phone and Email Etiquette
- Insurance Billing
- Call Screening
Timeline
Patient Care Technician
Comma care Corporation
02.2023 - Current
Guest Service Representative
Marriott International, Inc.
01.2022 - Current
Store Assistant
The garb gallery
12.2019 - 06.2022
Accounting Clerk
Robert’s fresh market
05.2018 - 12.2019
GED -
Kipp.r