Jordan Brown
Orlando,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Carenet Health
Orlando, Florida
03.2025 - 04.2026
- Actively listened to client needs, provided guidance, and delivered proactive solutions to improve overall satisfaction.
- Answered high-volume inbound calls, triaged inquiries, and routed technical issues to specialist teams.
- Educated customers on providers, eligibility, and their claims.
- Collaborated with team members and cross-functional departments to resolve member service issues and enhance service outcomes.
- Increased customer retention through targeted engagement strategies, resulting in significant improvement within 2 months.
- Resolved complex billing discrepancies using company CRM, reducing average resolution time for customers.
SALES ASSOCIATE
Coach
Sunrise, Florida
09.2023 - 11.2024
- Coached new hires on register procedures and loss-prevention checks, enhancing onboarding efficiency.
- Processed high-volume transactions on POS while reconciling cash drawer with zero discrepancies.
- Processed returns and exchanges at POS, following company policy to resolve disputes quickly.
- Processed returns and exchanges at POS, adhering to company policy to ensure customer satisfaction.
Education
MATHEMATICS, READING, AND SCIENCE
Piper High School
Sunrise, FL 08.2017 - 06.2021
Skills
- Issue Resolution & Troubleshooting
- Professional Communication (Verbal & Written),
- Cross-Functional Collaboration
- CRM & Documentation Systems
- Advanced in Microsoft Excel & Word
- Attention To Detail
- Multitasking
- Call center operations
- Customer relationship management
- Customer service
- Data entry accuracy
- Billing Resolution
Personal Information
Title: Customer Service Representative
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Carenet Health
03.2025 - 04.2026
SALES ASSOCIATE
Coach
09.2023 - 11.2024
MATHEMATICS, READING, AND SCIENCE
Piper High School
08.2017 - 06.2021