Jordan' Burkes
Southgate,MI
Summary
Flexible, hardworking, organized and motivated worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SnobizDelight
Brownstown, MI
2023.05 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Managed daily cash intake by counting out registers and tabulating profits.
- Educated customers about offerings, promotions and pricing to boost sales.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Team Leader/Utility Worker
Starbucks
Detroit, Michigan
2024.05 - 2025.04
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Received, stocked and organized incoming inventory.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Processed refunds and exchanges according to company policy.
Barista
Tim Horton's
Southgate, MI
2023.05 - 2024.05
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies, and restocked when necessary.
- Received and accurately processed customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Team Member
White Castle
Woodhaven, MI
2022.08 - 2023.05
- Worked effectively in team environments to make the workplace more productive.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Housekeeper
Beaumont Hospital
Trenton, MI
2021.10 - 2022.05
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Managed inventory and supplies to ensure materials were available when needed.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
Lounge Attendant
ATS
Taylor, MI
2019.06 - 2020.03
- Stocked server areas with supplies before, during and after shifts.
- Displayed knowledge of menu items and able to answer questions regarding ingredients or preparation methods..
- Conducted regular inspections of equipment used in the lounge area for proper functioning.
- Cleared tables and service areas to prepare for following customers by replacing silverware, linens and glassware.
- Monitored inventory levels of supplies needed for daily operations in the lounge.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI06.2019
Skills
- Organizational Skills
- Customer Service Skills
- Teamwork
- Problem-Solving Skills
- Communication Skills
- Multi-Tasking Skills
Experience
["Waiters and Waitresses"],["Baristas"]
Education and Training
other
Timeline
Team Leader/Utility Worker
Starbucks
2024.05 - 2025.04
Assistant Manager
SnobizDelight
2023.05 - Current
Barista
Tim Horton's
2023.05 - 2024.05
Team Member
White Castle
2022.08 - 2023.05
Housekeeper
Beaumont Hospital
2021.10 - 2022.05
Lounge Attendant
ATS
2019.06 - 2020.03
High School Diploma -
Southgate Anderson High School