Jordan Burris
La Palma,CA
Summary
I am a strong listener and a hard worker that works well with others to achieve a common goal. I strive to reach high goals set for myself and the goals set by leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House/Cashier
Boba Time
04.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Make drinks to customer satisfaction.
Attractions Cast Member
Disney
11.2022 - 04.2023
- Operated rides and attractions according to written guidelines to reduce injuries.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Lifeguard Team Lead/Instructor
Knott's Berry Farm
05.2021 - 04.2023
- Trained over [Number] [Type] instructors in diverse techniques.
- Tracked attendance and participation for permanent records.
- Monitored classrooms to assess teacher skill and quality of instruction.
- Developed and implemented training materials for different classes.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
Associate of Science -
Cypress College
Cypress, CA10.2024
Skills
- Cash Handling
- POS Transactions
- Staff Supervision
- CPR Certified
- Station Preparation
- Opening and Closing Procedures
- Leadership Skills
- Pool Operations
- First Aid
- Public Safety
- Team Bonding
- Lifeguard Procedures
- Parks and Recreation Policies
- Active Listening
- Providing Feedback
- Patrolling Areas
Accomplishments
- Eagle Scout
- Varsity Captains for Baseball and Water Polo in High School
Certification
- Ellis and Associates CPR/AED Certified
- Ellis and Associates Instructor Certified
- Deep Water Certified
Timeline
Front of House/Cashier
Boba Time
04.2023 - Current
Attractions Cast Member
Disney
11.2022 - 04.2023
Lifeguard Team Lead/Instructor
Knott's Berry Farm
05.2021 - 04.2023
Associate of Science -
Cypress College
- Ellis and Associates CPR/AED Certified
- Ellis and Associates Instructor Certified
- Deep Water Certified
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