Jordan Bussell

• Serving tables in high volume situations
• Answering the phone for orders
• Bartending during lunch shifts and happy hour
• Executing and delivering catering orders
• Carrying out private events while connecting with each host to anticipate their needs
• Creating seasonal cocktails

Served customers in a professional environment by providing attentive service and addressing their needs.

• Leading the private events we host on the second floor
• Being very detail oriented to execute events such as weddings, rehearsals and corporate events
• Leading the crew working the event with me to make sure everything runs smoothly
• Forging a relationship with each host to keep them calm and assured everything will run smoothly
• Communicating with the hosts of the events by going over the BEO, which contains the details of starting and ending times, selection of food, drink package and price point.
• Multitasking makes drinks, handling money, having conversations with customers along with answering any questions the servers might have.
• Operating the point of sales system

This job has taught me to handle high volumes of stress, people and tasks with professionalism.

• Handling multiple tasks in a high volume situation
• Delegating tasks to employees while bartending, answering phones and handling customers
• Creating the schedule for 15+ employees
• Conducted hiring interviews and managed team in owner's absence
• Completing liquor orders
• Handling all of the employees' sales slips and cash, including my drawer for every shift.
• De-escalated intense situations between customers and employees to maintain a positive atmosphere

This job really taught me that when things get crazy, you have to just keep knocking out tasks one at a time and doing that while being calm is key.