Jordan Butler
Winter Haven,FL
Summary
Dynamic General Manager with expertise in operations management, inventory control, and P&L oversight. Proven track record of driving year-over-year growth while enhancing team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
General Manager
Mister Car Wash
Winter Haven, FL
03.2025 - Current
- Analyzed performance metrics to identify areas for growth and improvement initiatives.
- Oversaw inventory management processes, optimizing stock levels and reducing waste.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Mister Car Wash
Winter Haven, FL
11.2023 - 03.2025
- Conducted performance evaluations to support staff development and team cohesion.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Trained and mentored staff on service protocols and operational standards.
- Ensured compliance with safety regulations, promoting a safe work environment for all employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Mister Car Wash
Winter Haven, FL
01.2023 - 11.2023
- Assisted in daily operations, ensuring optimal workflow and service quality.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Manager in Training
Mister Car Wash
Winter Haven, FL
11.2022 - 01.2023
- Coordinated daily car wash operations to ensure efficient service delivery.
- Assisted in training team members on operational procedures and safety protocols.
- Monitored quality control standards to maintain high levels of cleanliness and satisfaction.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Guest Service Representative
Mister Car Wash
Winter Haven, FL
01.2022 - 11.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in maintaining cleanliness and organization of service areas to enhance customer experience.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers on available services, promoting upselling opportunities effectively.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2020
Skills
- Leadership and team building
- Operations management
- Customer relations
- Inventory control
- Administrative skills
- P&L management
- Payroll Approval
- Proficient in Microsoft office
Timeline
General Manager
Mister Car Wash
03.2025 - Current
Store Manager
Mister Car Wash
11.2023 - 03.2025
Assistant Manager
Mister Car Wash
01.2023 - 11.2023
Manager in Training
Mister Car Wash
11.2022 - 01.2023
Guest Service Representative
Mister Car Wash
01.2022 - 11.2022
High School Diploma -
Lake Region High School