Jordan Cameron
Fayetteville,NC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance ( remote )
Fayetteville, NC
12.2022 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed positive relationships with customers through friendly interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Provided accurate information about products and services to customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
Store Manager
Target
Fayetteville, NC
02.2019 - Current
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Member Enrollment Specialist
Terminix ( remote )
Fayetteville, NC
10.2022 - 04.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed positive relationships with customers through friendly interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Answered incoming calls from prospective students seeking admissions information.
Assistant Manager
golden years outreach services
Fayetteville, NC
09.2020 - 12.2021
- Communicated regularly with customers to gain insights into their needs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Bachelor of Business Administration -
Fayetteville State University
Fayetteville, NC07-2026
High School Diploma -
Alger B Wilkins
Fayetteville, NC05-2022
Skills
- Scheduling
- Account updating
- Complaint resolution
- Multi-line phone talent
- Team development
- Task prioritization
- Call triaging
- Reading comprehension
- Call center procedures
Timeline
Customer Service Representative
Teleperformance ( remote )
12.2022 - Current
Member Enrollment Specialist
Terminix ( remote )
10.2022 - 04.2024
Assistant Manager
golden years outreach services
09.2020 - 12.2021
Store Manager
Target
02.2019 - Current
Bachelor of Business Administration -
Fayetteville State University
High School Diploma -
Alger B Wilkins