Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Cash

Arlington

Summary

Dynamic customer service professional with proven expertise at Southwest Sleep Services, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction and repeat business. Committed to fostering positive relationships while maintaining a focus on efficiency and quality service.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Southwest Sleep Services
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Pet Sitter

Self
01.2020 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.

Student Volunteer

Laurie Sharp
05.2021 - 08.2021
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.

Education

Nuclear Medicine

Tarrant County College
Fort Worth, TX
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Southwest Sleep Services
05.2024 - Current

Student Volunteer

Laurie Sharp
05.2021 - 08.2021

Pet Sitter

Self
01.2020 - Current

Nuclear Medicine

Tarrant County College