Jordan Cass
Englewood,TN
Summary
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wellness Director
Dominion Senior Living
12.2023 - Current
- Mentored and supervised staff members, fostering a collaborative work environment that supported professional growth.
- Managed budgets effectively, allocating funds appropriately to optimize program offerings while maintaining fiscal responsibility.
- Coordinated with healthcare providers to ensure seamless integration of wellness services for clients.
- Established a supportive atmosphere within the community by prioritizing open communication, empathy, and respect among staff and clients.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Intake Coordinator
Adoration Home Health and Hospice
08.2023 - 12.2023
- Verify Medicaid/Medicare and commercial insurance benefits, this includes calling insurance companies to check benefits and using state portals
- Entering admissions into systems
- Provide effective communication to the operations when information is needed
- Demonstrate excellent customer service in all areas
- Enter and maintain accurate comprehensive information into the clients account.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
Business Office Manager
Adoration Home Health And Hospice
11.2020 - 08.2023
- Enters data into Electronic Medical Record (EMR) systems promptly to ensure prompt access to care and accurate reporting of operations, such as census
- Contacts patients/caregivers to verify insurance information, explains the process to obtain authorization for care if applicable, and arranges appointments
- Responsible for the ordering of medical supplies and office supplies within budgeted guidelines
- Responsible for submitting invoices to Home Office per policy timelines
- Performs technical billing audits per policy and follow-up with corrections.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Director
The Lodge At Wood Village
12.2018 - 11.2020
- Accomplished a 98% occupancy rate for the year of 2019
- Received a zero deficiency state survey for the year of 2019
- Created and implemented a Hydration Program to decrease number of monthly UTIs
- Led a team of 15+ Clinicians of interdisciplinary teams, Nurses and Certified Nursing Assistants
- Facilitated in-services within facility, to educate nursing staff on proper techniques with transferring residents to decrease number of falls and injuries
- Maximized budget planning weekly in accordance with staffing schedule, while maintaining state regulations
- Facilitation of weekly care plan meetings with staffing to review strengths and current deficits; Strategized plans to achieve goals with staffing
- Collaborated cohesive and effective daily communication with Charge Nurse for optimal patient driven care-plan
- Planned daily activities in accordance with residents' abilities, promoting participation within the community.
Education
Bachelor of Business Administration - Business Administration
Tennessee Wesleyan University
Athens, TN12.2018
Associate of Science - General Studies
Cleveland State Community College
Cleveland, TN05.2016
Practical Nursing - Nursing
Tennessee College of Applied Technology
Athens, TN08.2014
Skills
- Healthcare Management
- EMR Systems
- Hospice Care
- Reliability
- Managed Care
- Nursing
- Teamwork and Collaboration
- Decision-Making
Websites
Certification
- Licensed Practical Nurse - 10 years
- Basic Life Support - BLS Certified
Additional Information
Homecare Homebase EMR, WellSky EMR, Forcura, Accounting, Healthcare Administration/Management, Healthcare Marketing, Managed Care, Healthcare Law
Timeline
Wellness Director
Dominion Senior Living
12.2023 - Current
Intake Coordinator
Adoration Home Health and Hospice
08.2023 - 12.2023
Business Office Manager
Adoration Home Health And Hospice
11.2020 - 08.2023
Director
The Lodge At Wood Village
12.2018 - 11.2020
Bachelor of Business Administration - Business Administration
Tennessee Wesleyan University
Associate of Science - General Studies
Cleveland State Community College
Practical Nursing - Nursing
Tennessee College of Applied Technology
- Licensed Practical Nurse - 10 years
- Basic Life Support - BLS Certified
Similar Profiles
Tera WattsTera Watts
Wellness Director at Dominion Senior LivingWellness Director at Dominion Senior Living
Heather CashHeather Cash
LPN Charge Nurse at Dominion Senior Living of JCLPN Charge Nurse at Dominion Senior Living of JC
Diana BromDiana Brom
Senior Lifestyle Counselor at TerraBella Little Avenue Discovery Senior LivingSenior Lifestyle Counselor at TerraBella Little Avenue Discovery Senior Living