Jordan Chand
Garland,TX
Summary
Shift Manager at Side Quest Arcade with a history in enhancing customer satisfaction and inventory control. Skilled in employee training and motivated team development, I’ve successfully implemented strategies that increased sales revenue while fostering a positive work environment. Committed to safety compliance and quality assurance in all operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Side Quest Arcade
Garland, TX
04.2025 - Current
- Managed daily operations, ensuring smooth arcade functionality and exceptional customer experiences.
- Trained and mentored team members on operational standards and customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
- Coordinated event setups and activities, maximizing engagement for guests of all ages.
- Oversaw cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Collaborated with management to create promotional strategies that increased foot traffic and sales revenue.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Barista
The Vive Coffee
Garland, TX
08.2024 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations for efficient service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with inventory management, ensuring sufficient stock levels of coffee and supplies.
- Trained new baristas on beverage preparation techniques and customer interaction skills.
- Monitored equipment performance, performing routine maintenance to ensure optimal functionality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Piercer
Sweetness Sweets
06.2025 - 08.2025
- Delivered exceptional customer service by providing detailed aftercare guidance for piercings.
- Ensured compliance with health and safety regulations during piercing procedures.
- Maintained cleanliness and organization of workspace to promote a sterile environment.
- Assisted in inventory management by tracking supplies and ordering materials as needed.
- Developed proficiency in using sterilization tools and equipment for safe practices.
- Educated clients on jewelry options, styles, and care instructions to enhance satisfaction.
- Improved customer confidence with thorough consultations that addressed concerns while explaining the risks associated with each type of body piercing procedure offered at the studio.
- Upheld strict hygiene standards necessary for successful piercing procedures minimizing potential infections.
- Assisted customers in selecting appropriate jewelry based on personal style preferences, anatomy, and healing considerations.
Sales Associate
Sam’s Fine Jewelry
Garland, TX
05.2025 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained store displays and inventory organization to promote product visibility and accessibility.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Engaged with customers to gather feedback, improving service quality and addressing concerns promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
T-Shirt Printer
One Of a Kind Swag
Dallas, TX
06.2025 - 07.2025
- Operated direct-to-garment printers to produce high-quality custom t-shirts.
- Prepared screens and inks for screen printing processes, ensuring color accuracy.
- Collaborated with design team to translate artwork into printable formats.
- Conducted quality checks on finished products to maintain brand standards.
- Maintained a clean and organized workspace to ensure safety compliance and operational effectiveness.
- Minimized waste by optimizing material usage during the printing process.
Education
High School Diploma -
Loudoun Valley High School
Purcellville06.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Quality assurance
- Staff training and onboarding
- Inventory control
- Documentation and reporting
- Safety compliance
- Sales strategies
Certification
TABC
Food Handlers Certified
Timeline
Piercer
Sweetness Sweets
06.2025 - 08.2025
T-Shirt Printer
One Of a Kind Swag
06.2025 - 07.2025
Sales Associate
Sam’s Fine Jewelry
05.2025 - 08.2025
Shift Manager
Side Quest Arcade
04.2025 - Current
Barista
The Vive Coffee
08.2024 - Current
High School Diploma -
Loudoun Valley High School