Jordan Chesterman
1450 W 11th Alley Eugene,OR
Summary
Dynamic professional with extensive experience in customer service and safety protocols, poised to excel in this role. Strong emphasis on teamwork and adaptability drives commitment to ensuring seamless operations and delivering exceptional passenger experiences. Proficient in conflict resolution, emergency response, and effective communication, consistently maintaining a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. Passion for enhancing service quality and promoting a safe environment underscores dedication to organizational success.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Denver, CO
03.2026 - Current
- Ensured passenger safety and comfort through thorough pre-flight briefings and adherence to safety protocols.
- Delivered exceptional customer service by assisting passengers with inquiries and resolving issues promptly.
- Coordinated emergency procedures, demonstrating quick decision-making during in-flight incidents.
- Trained new flight attendants on operational procedures, enhancing team efficiency and service quality.
- Conducted regular safety checks on equipment and cabin conditions, ensuring compliance with regulatory requirements.
- Collaborated with crew members to optimize workflows during boarding and deplaning processes for improved efficiency.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Social Services Assistant Supervisor
RCC
Eugene , OR
10.2024 - 12.2026
- Advocated for clients' best interest in school settings, at juvenile court, and in other systems that interfaced with client and family.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Provided crisis intervention and support during emotional or behavioral incidents.
- Collaborated with mental health professionals and social services to provide comprehensive supp
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Consulted with client care team to continually update care plans.
- Provided guidance and mentorship to junior staff members on best practices.
- Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
Direct Support Professional
Sisonhomes
Eugene , OR
09.2024 - 10.2025
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Used approved crisis intervention techniques in emergency situations.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted individuals in learning and developing new skills.
- Supervised medication administration, personal hygiene, and other activities of daily living.
Training Manager
Franz Bakery Outlet
Eugene , OR
10.2022 - 10.2025
- Analyzed training needs to develop new programs or modify and improve existing.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Mentored team members to succeed and advance within department and company.
- Benchmarked learning and development strategies using industry best practices.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Collaborated with management to align on strategy and communication of content.
- Designed training schedules for new and existing employees.
- Created formula tests and trained on how to success run and document precisely.
Assistant Manager
MOD Pizza
Eugene, OR
05.2021 - 10.2022
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Dominos's Pizza
Eugene, OR
03.2020 - 05.2022
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
Education
High School Diploma -
Thurston High School
Springfield, OR03-2020
Bachelor of Science -
Oregon Institute of Technology
Klamath Falls, ORSkills
- Compassionate communication
- Proficient in conducting motivational interviews
- Stress management methods
- Client advocacy
- Support for individuals with disabilities
- Substance abuse education
- Effective goal development
- Adaptability and flexibility
- Effective agenda development
- Crisis management
- Effective team engagement
- First aid
Timeline
Flight Attendant
Frontier Airlines
03.2026 - Current
Social Services Assistant Supervisor
RCC
10.2024 - 12.2026
Direct Support Professional
Sisonhomes
09.2024 - 10.2025
Training Manager
Franz Bakery Outlet
10.2022 - 10.2025
Assistant Manager
MOD Pizza
05.2021 - 10.2022
Assistant Store Manager
Dominos's Pizza
03.2020 - 05.2022
High School Diploma -
Thurston High School
Bachelor of Science -
Oregon Institute of Technology
Education and Training
First Aid and CPR
nonviolent Crisis intervention
Food Handlers certification