Emma Jones
Boise,ID
Summary
Flight Attendant with over 8 years of experience in delivering exceptional customer service and enhancing guest satisfaction. Demonstrating strong organizational and multitasking abilities honed in dynamic environments through effective communication and teamwork. Strong emphasis on safety and well-being. Eager to leverage expertise in customer relations and team collaboration in a festival ground control role.
Overview
2027
2027
years of professional experience
Work History
Flight Attendant
Horizon Airlines
Boise, ID
2025 - Current
- Attended extensive training in customer service, conflict resolution tactics, and safety procedures.
- Demonstrate proper communication skills among other flight attendants and pilots
- Answer passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Office Manager
Gunder Building Group
Coeur d'Alene, ID
2024 - 2025
- Managed document organization, improving access and retrieval efficiency.
- Worked on special projects requiring problem solving and critical thinking skills.
- Independently managed tasks, demonstrating initiative and proactive work.
Waitress
The Golf Club at Black Rock
Coeur d'Alene, ID
2024 - 2025
- Served members efficiently, enhancing dining experience and boosting member satisfaction.
- Managed multiple tables, ensuring timely service and order accuracy.
- Collaborated with kitchen staff to handle high-volume periods smoothly.
- Resolved customer issues promptly, improving overall guest relations.
Waitress
Le Nonne
Logan, UT
2018 - 2023
- Delivered exceptional customer service by actively engaging with patrons, fostering a welcoming atmosphere and encouraging repeat business.
- Communicated clearly and efficiently with customers and coworkers.
- Demonstrated a strong team spirit by collaborating with coworkers and kitchen staff to ensure timely service and exceptional dining experiences.
Education
Bachelors Degree - Psychology
Utah State University
Logan, UT2021
Associates of Applied Science -
Tacoma Community College
Tacoma, WA2017
High School Diploma -
Peninsula High School
Gig Harbor, WA2016
Skills
- Compassionate
- Personable
- Organization
- Reliability
- Communication
Timeline
Flight Attendant
Horizon Airlines
2025 - Current
Office Manager
Gunder Building Group
2024 - 2025
Waitress
The Golf Club at Black Rock
2024 - 2025
Waitress
Le Nonne
2018 - 2023
Bachelors Degree - Psychology
Utah State University
Associates of Applied Science -
Tacoma Community College
High School Diploma -
Peninsula High School