Jordan Cisneros
San Bruno,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Service Representative
Autobahn Motors
01.2023 - Current
- Developed strong working relationships with management and team through effective scheduling and communication skills.
- Managed daily scheduling for the service department.
- Built relationships with customers to encourage repeat business.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Responded to customer inquiries and concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Handled day-to-day accounting processes to drive financial accuracy for department.
Account Manager
M&H Uniforms
09.2021 - 12.2022
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and maintain good standing relationships.
- Met with clients to discuss and ascertain needs, tailor solutions and close contract deals.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Addressed each customers' needs and wants to recommend suitable product options.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
Cashier/ Barista
Starbucks
01.2020 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Greeted customers entering store and responded promptly to customer needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Built relationships with customers to encourage repeat business.
Account Manager
EGT Enterprise Inc
08.2018 - 01.2020
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Server
Jacks Restaurant And Bar
08.2014 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
The Cheesecake Factory
01.2012 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Business Administration And Management
College of San Mateo
San Mateo, CA06.2023
Associate of Science - Economics
College of San Mateo
San Mateo, CA06.2023
High school diploma -
Capuchino High School
San Bruno, CA06.2012
Skills
- Customer Service and Support
- Account Management
- Time Management Skills
- Schedule Management
- Verbal and Written Communication
- Issue Resolution
- Phone Inquiries
- Customer Relationship Management
- Money Handling
Timeline
Service Representative
Autobahn Motors
01.2023 - Current
Account Manager
M&H Uniforms
09.2021 - 12.2022
Cashier/ Barista
Starbucks
01.2020 - 10.2021
Account Manager
EGT Enterprise Inc
08.2018 - 01.2020
Server
Jacks Restaurant And Bar
08.2014 - 08.2016
Server
The Cheesecake Factory
01.2012 - 01.2018
Associate of Science - Business Administration And Management
College of San Mateo
Associate of Science - Economics
College of San Mateo
High school diploma -
Capuchino High School
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