Jordan Clewis
Summary
Customer service representative with over 7 years of diverse experience in customer service, lab operations, housekeeping, and warehouse management. Demonstrates proficiency in Microsoft Excel and strong communication and organizational skills. Committed to continuous learning and professional growth within a dynamic company environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus
12.2024 - 04.2025
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
Customer Service Representative
Atlas Credit Company, Inc.
04.2024 - 12.2024
- Managed collections and loans while ensuring compliance with regulations.
- Processed applications efficiently to facilitate timely approvals.
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Handled billing inquiries, including payment processing and account updates accurately.
- Maintained high performance metrics for response time and issue resolution on calls and emails.
Lab Technician
rex hide
01.2023 - 03.2024
- Conducted laboratory tests and experiments, following standard operating procedures and protocols
- Performed sample preparation, including specimen collection, labeling, and storage
- Analyzed test data using various software programs and recorded findings in detailed reports
- Ensured compliance with safety regulations by properly handling hazardous materials and waste disposal
- Participated in the validation of new laboratory techniques or instruments through rigorous testing processes
- Trained new lab technicians on proper techniques, safety protocols, and use of equipment
- Investigated non-conforming test results or unexpected findings by conducting additional analysis or repeating tests as necessary
Housekeeper
Chandler nursing home
07.2020 - 12.2022
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
Inbound
Autozone Distribution center
09.2022 - 11.2022
- Demonstrated ability to work in a fast-paced environment, efficiently multi-tasking and meeting tight deadlines.
- Possess good communication skills, enabling successful interaction with other members of the warehouse team.
- Utilized RF scanners to accurately locate and pick items for production, delivery and shipping.
Picker/Packer
Cavenders warehouse
12.2021 - 07.2022
- Worked on production lines, putting, manufactured goods and products into containers like boxes , trays bags and crates.
- Completed work order Skills, Used RF gun scanner, pick packer, some pallet and fork lift training and use.
- Obtained merchandise from bins and shelves, Placed merchandise on conveyor leading to packing area
- Trained incoming associates in new areas.
- Located items from Scanner list and prepare them for shipping.
- Picked orders via hand scanners for specified and directed customers.
- Continuously strived to maintain and improve inventory accuracy.
- Followed all safety rules and regulations.
Education
Pre-license courses - Real Estate
Aceable agent
Diploma - undefined
Robert E Lee High School
Skills
- Retail Sales
- Meal Preparation
- Senior Care
- Shipping & receiving
- Communication skills
- Order Picking
- Organizational skills
- Customer Service
- Sales
- Alzheimer's Care
- Hospital Experience
- Laundry
- Microsoft Excel
- Warehouse experience
- Computer skills
Certification
CPR
Timeline
Customer Service Representative
Connexus
12.2024 - 04.2025
Customer Service Representative
Atlas Credit Company, Inc.
04.2024 - 12.2024
Lab Technician
rex hide
01.2023 - 03.2024
Inbound
Autozone Distribution center
09.2022 - 11.2022
Picker/Packer
Cavenders warehouse
12.2021 - 07.2022
Housekeeper
Chandler nursing home
07.2020 - 12.2022
Diploma - undefined
Robert E Lee High School
Pre-license courses - Real Estate
Aceable agent
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