Jordan Coalter
Derry,USA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing effective solutions.
Overview
5
5
years of professional experience
Work History
Customer Relationship Advocate
Fidelity Investments
03.2024 - Current
- Responded proactively and positively to rapid change.
- Eager to help both current and future customers with any potential needs.
- Passed the SIE exam on first attempt.
- Collaborated with team members to solve problems during office hours and offer solutions and encouragement when needed.
- Contributed to team discussions and offered feedback when needed.
Customer Service Representative
Home Depot
03.2019 - 08.2023
- Successfully received high volume orders, maintaining 100% accuracy and meeting customer needs on time
- Collaborated with cross-functional teams to identify customer pain points and implemented solutions, resulting in a 20% increase in customer retention
- Increased project completion rate by 15% by actively maintaining relationships with contractors and providing timely assistance
- Boosted team productivity by 25% through effective collaboration and client satisfaction resulting in increased profit.
Administrative Intern
Raymarine
09.2022 - 11.2022
- Created and organized records of repairs of customer equipment
- Reduced processing time by 50%
- Increased customer satisfaction
- Provided timely updates to vendors, leading to a 15% reduction in repair time and increased vendor satisfaction
- Ensured timely delivery of products by overseeing accurate shipment information for domestic and international orders.
Education
Bachelor of Science - Business Administration And Management
University Of New Hampshire
Manchester, NH12.2023
Associate Of Science In Business Administration And Management -
Nashua Community College
Nashua, USASkills
- Customer Service
- De-Escalation Techniques
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time management abilities
- Microsoft Office
- Attention to Detail
- Professionalism
- Problem-solving abilities
Awards
- Dean's List - 3 consecutive semesters, Nashua Community, 01/2021
- VP List - First Semester, Nashua Community, 09/2020
Timeline
Customer Relationship Advocate
Fidelity Investments
03.2024 - Current
Administrative Intern
Raymarine
09.2022 - 11.2022
Customer Service Representative
Home Depot
03.2019 - 08.2023
Bachelor of Science - Business Administration And Management
University Of New Hampshire
Associate Of Science In Business Administration And Management -
Nashua Community College
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