Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
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Jordan Cobb

Oklahoma City,Ok

Summary

CPhT Pharmacy Technician with nearly four years of experience at Walgreens. Skilled in maintaining fast-paced, high-volume pharmacy operations. Experienced in prescription processing, insurance troubleshooting, inventory management, and vaccine administration. Recognized by peers and leadership as a dependable team member who takes initiative and leads by example. A quick learner who is trustworthy, organized, customer focused, and able to multitask effectively under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Moore, OK
10.2021 - Current
  • Process and prepare prescriptions accurately, including entering, typing, pulling, counting, labeling, and dispensing medications in compliance with pharmacy protocols.
  • Provide excellent customer service by answering medication-related questions, helping patients find the correct over-the-counter medications on the sales floor, and escalating issues to pharmacists when necessary.
  • Effectively manage multiple tasks simultaneously, including phone inquiries, prescription preparation, and customer interactions, while maintaining a calm and efficient workflow under pressure.
  • Ensure proper inventory management, placing timely orders to prevent medication shortages, and maintaining proper stock levels of both pharmaceutical and non-pharmaceutical supplies .
  • Communicate with doctors, insurance companies, and patients to resolve discrepancies to ensure accurate medication dispensing.
  • Administer vaccinations, including flu shots, while adhering to state and federal guidelines.
  • Support operational efficiency by implementing organizational systems, and maintaining a clean, compliant pharmacy environment.
  • Assist in training new pharmacy technicians and cashiers, ensuring adherence to best practices and company protocols.
  • Maintain full compliance with federal, state, and local regulations, ensuring patient safety and confidentiality at all times.

Shift Manager

Tropical Smoothie Cafe
Moore, OK
01.2019 - 10.2021
  • Supervised and coordinated the daily operations of the café, ensuring excellent customer service during busy periods.
  • Prepped all fresh ingredients, restocked supplies, and organized inventory each morning for daily operations, ensuring all items were restocked and ready for service.
  • Managed a team of 3 to 5 employees per shift, training, motivating, and ensuring adherence to quality standards and customer service expectations.
  • Handled customer complaints and resolved issues efficiently, maintaining a positive experience.
  • Managed cash handling, including daily deposits, preparing bank runs, and reconciling registers to ensure accurate financial transactions.
  • Managed inventory, placed supply orders, unloaded and put away the truck, and ensured stock levels were maintained for optimal operations.
  • Ensured compliance with health and safety regulations, maintaining cleanliness and organization in a high-volume environment.

Education

High School Diploma -

Southmoore Highschool
Moore, OK
05-2021

Some College (No Degree) - General Studies

Oklahoma City Community College
Oklahoma City, OK

Skills

Technical skills

  • Prescription processing and data entry
  • Insurance claim resolution and prior authorizations
  • Inventory control and medication stock management
  • Vaccine administration
  • Intercom Plus
  • HIPAA compliance and patient confidentiality
  • Medication labeling, preparation, and dispensing
  • Pharmacy workflow optimization

Core strengths

  • Customer service and conflict resolution Fast learner with strong adaptability
  • Organized and detail-oriented
  • Team player with leadership experience
  • Initiative-driven and able to work independently
  • Effective multitasking in high-volume environments
  • Clear and professional communication

Accomplishments

I've often been told I am a natural leader and that I have a strong ability to advocate. Whether it's standing up for myself or others I confidently push for concerns to be heard. My first job I was promoted to a management position just 2 months after being employed at 16 years old. I was trusted with important responsibilities and after just a year of working there they wanted to train me to be a general manager when I turned 18. My coworkers come to me with their concerns when they are afraid to say something because they know and trust I will help solve their issue. I am not afraid to stand up for what is right and have been praised by strangers for determination not just with others but issues in my personal life as well.

Certification

  • CPhT certification
  • Immunization certification
  • CPR certification

Affiliations

  • I occasionally volunteer at the YMCA and have helped my uncle coach basketball and soccer for 5 and 6 year olds and moved up with them to 8, 9, and 10 years old. This helped me learn a lot about patience, teamwork, and keeping things fun.
  • I also volunteer for community things when I can. I recently helped repaint the inside of a nursing home and just hung out with the residents.
  • I taught myself how to play guitar because I really love music and wanted to play and sing my favorite songs. I picked it up on my own and stuck with it even if I am not the greatest at it I am still learning.
  • I am obsessed with thrifting and estate sales! I’ve got an eye for cool, funky, one of a kind stuff and love the challenge of finding hidden treasures. It's even more enjoyable when someone asks me to find something for them. I pay attention to detail a lot so I can quickly find whatever item it is someone wants me to find them.

References

References available upon request.

Timeline

Pharmacy Technician

Walgreens
10.2021 - Current

Shift Manager

Tropical Smoothie Cafe
01.2019 - 10.2021

High School Diploma -

Southmoore Highschool

Some College (No Degree) - General Studies

Oklahoma City Community College

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