Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Cobb

Dalton,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Dalton, MA
01.2026 - 05.2026
  • Handled high-volume calls while ensuring quality service delivery.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and guided customers through service options.
  • Utilized company systems to log and track customer interactions.

Customer Service Representative

CVS Health Careers
Dalton, MA
08.2024 - 12.2024
  • Identified customer needs and delivered tailored solutions to enhance satisfaction.
  • Resolved customer issues efficiently while maintaining composure in high-pressure situations.
  • Adapted to changing procedures and policies to ensure seamless service delivery.

Customer Service Representative

Working Solutions
Dalton, MA
01.2023 - 07.2024
  • Resolved customer complaints efficiently and accurately.
  • Displayed positive and friendly attitude while addressing customer concerns.
  • Resolved customer complaints with accuracy and efficiency, enhancing customer satisfaction.
  • Fostered positive relationships through clear communication and active listening, improving customer loyalty.

Education

Wahconah Regional High School
Dalton, MA

Skills

  • Customer engagement
  • Issue resolution
  • Customer inquiries
  • Follow-up skills
  • Digital correspondence
  • Documentation
  • Record keeping
  • Effective communication
  • Problem solving
  • Time management
  • Stress management

Certification

  • Alison Online Program, August 2024

Timeline

Customer Service Representative

Teleperformance USA
01.2026 - 05.2026

Customer Service Representative

CVS Health Careers
08.2024 - 12.2024

Customer Service Representative

Working Solutions
01.2023 - 07.2024

Wahconah Regional High School
Jordan Cobb