Jordan Collier
Ocala,FL
Summary
Customer-focused professional experienced in delivering reliable support in fast-paced environments. Demonstrated clear communication skills and commitment to enhancing patient experience through consistent follow-through. Eager to learn dental workflows to further contribute to team objectives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Serving Manager
Southern Pig & Cattle
Ocala, Florida
04.2021 - Current
- Supervising daily operations and staff activities in high-volume restaurant setting.
- Oversaw front of house operations to ensure smooth service flow. including seating arrangements, table set-ups, bussing tables.
- Coordinated staff schedules to maximize coverage during peak hours.
- Trained new employees on service standards and menu knowledge for a consistent customer experience.
- Trained new employees on service standards and menu knowledge.
- Managed customer inquiries and resolved service issues promptly to enhance satisfaction.
- Managed customer inquiries and resolved service issues promptly.
- Developed and implemented operational standards and procedures that enhanced workflow.
Medical Assistant
NUWA World
Wildwood, Florida
04.2024 - 09.2024
- Conducted routine medical procedures, including blood pressure and pulse assessments.
- Administered injections, medications, and treatments per physician instructions.
- Supported healthcare providers during patient examinations and procedures diligently.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Managed appointment scheduling and coordinated patient follow-ups, ensuring timely care and improved patient satisfaction.
- Documented patient information accurately in electronic health record systems.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared examination rooms by maintaining cleanliness and organizing supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Participated in team meetings to streamline workflows and enhance patient outcomes.
Education
CNA
Beeline Medical
Ocala, FL03-2024
High School Diploma -
Forest High School
Ocala, FL05-2023
Skills
- Menu management
- Service standards
- Staff training
- Operational efficiency
- Customer service
- Conflict resolution
- Schedule coordination
- Food safety practices
- Problem solving
- Customer education
- Communication skills
Certification
- CNA
Timeline
Medical Assistant
NUWA World
04.2024 - 09.2024
Serving Manager
Southern Pig & Cattle
04.2021 - Current
CNA
Beeline Medical
High School Diploma -
Forest High School