Jordan Crnkovich
Idaho Falls,ID
Summary
Results-driven sales manager with track record of excelling in fast-paced environments. Committed to driving client retention and loyalty. Offers complete knowledge of Automotive sales industry strategies, products and services paired with strong sales management skills and attention to detail.
Overview
30
30
years of professional experience
Work History
Independent Account Supervisor
KAR Global
Idaho Falls, ID
04.2025 - 12.2025
- Led cross-functional teams to enhance client relationships and drive project success.
- Created solutions for independent automotive dealers to source and relieve inventory
- Collaborated with Regional Operation Manager to create effective scheduling routes and eliminate wasted travel revenue.
- Developed strategic account plans to align with client objectives and maximize engagement.
- Mentored junior account staff, fostering professional growth and improving team performance.
- Analyzed market trends to identify opportunities for account growth and product development.
- Conducted regular performance reviews, ensuring alignment with business goals and client satisfaction metrics.
Fixed Operations Director
Stone's Hyundai
Pocatello, ID
05.2024 - 04.2025
- Directed operational strategies to enhance service efficiency and customer satisfaction.
- Implemented training programs that improved staff performance and reduced turnaround time.
- Analyzed workflow processes to identify bottlenecks and optimize resource allocation.
- Collaborated with management to develop budget forecasts and control expenses effectively.
- Established key performance indicators to monitor departmental productivity and quality standards.
- Cultivated vendor relationships to ensure timely procurement of parts and supplies for operations.
- Facilitated regular meetings to align team objectives with overall business goals and initiatives.
Client Solutions Specialist II
Cox Automotive
Idaho Falls, ID
09.2021 - 04.2024
- Performed all duties associated with a client solutions specialist including but not limited to: Inspecting and providing accurate and complete documentation of vehicles, establishing relationships with automotive dealers about the Manheim Marketplace, driving business growth throughout the territory
- Developed tailored client solutions to enhance customer satisfaction and retention.
- Conducted training sessions for team members on best practices in client relationship management.
Administration
Jackson Hole Ford of Alpine
Alpine, WY
05.2020 - 09.2021
- Performed all duties associated with administration and general management of an authorized ford dealership including but not limited to: supervision of all new and pre-owned vehicle sales and finance operations, managing parts, service and detail departments including time and inventory management, scheduling, payroll and training coordination.
General Sales Manager
Idaho Falls Cars and Trucks
Idaho Falls, ID
04.2018 - 04.2020
- Performed all daily tasks required for sales manager including but not limited to: sales training and daily meetings, inventory control and sourcing, one-on-one meetings with each employee each day, structure customer purchase deals, arrange and submit financing, assist with negotiation and coaching, customer interaction ensuring a streamlined and enjoyable experience, employee scheduling and conflict resolution
Accounting/Administration Officer
Broadway Ford Inc.
Idaho Falls, ID
06.2013 - 04.2018
- Performed full-time duties in the Accounting and Administration office. Responsibilities include but not limited to: processing new and pre-owned vehicle sales packets, preparing sales packets for lender funding, balancing new and pre-owned vehicle inventory, compliance and regulatory requirements, assigning and recording title(s), daily, weekly and monthly reporting, completing dealer trade and wholesale transactions, payroll assistance and supporting all dealership employees in daily tasks.
New Vehicle Sales Manager
Broadway Ford, Inc
Idaho Falls, ID
08.2008 - 06.2013
- Performed all duties relates to managing the New Vehicle sales department. Responsibilities included but not limited to: ordering, tracking and presentation of new vehicles, managing and scheduling for sales staff, recruiting and training sales members, desking deals, arranging finance for customers, flooring, advertising, dealer trades, commercial and fleet purchases and increasing customer satisfaction index.
Real Estate Agent
Century 21 Advantage
Idaho Falls, ID
01.2007 - 06.2008
- Responsibilities included but not limited to: representing buyers and sellers of developed and undeveloped properties, advertised client properties on websites, social media and real estate guides, showed properties to potential buyers and other brokers via appointment and open houses, generated listing for sales through cold calls, referrals and prospecting, accompanied buyers and sellers through their home inspections and appraisals, negotiated real estate transactions and followed up with potential and sold buyers and sellers.
Pre-Owned Vehicle Sales Manager
Broadway Ford, Inc
Idaho Falls, ID
04.2004 - 11.2006
- Performed duties related to the sale of Pre-Owned vehicles responsibilities included but not limited to: inventory management, sales staff training, monitoring advertising expense and effectiveness, vehicle reconditioning, wholesale transactions, maintaining meaningful working relationships with lending institutions and improving customer satisfaction index.
Fixed Operations Director
Rocky Mountain Toyota Lincoln Mercury
Idaho Falls, ID
04.2002 - 03.2004
- Managed the Service, Parts and Collision Repair departments and transformed them into profit centers of the dealership
- Responsibilities included but not limited to: supervision of individual department managers, all departmental staff members, repair shop proficiency, parts inventory, generating new business opportunities, capturing repeat business, staff member training and customer satisfaction index.
Service Manager
Rocky Mountain Toyota Lincoln Mercury
Idaho Falls, ID
08.1999 - 03.2002
- Managed multi-line franchise Service Department
- Responsibilities included but not limited to: overseeing all department employees (technicians, advisors, porter, detail staff and warranty clerk), increasing department profitability, decreasing departmental expenses, creating and overseeing continuous training programs, staff scheduling, creating effective advertising and improving customer satisfaction index.
Logistics Coordinator
Unique Machine, Inc
Anchorage, AK
08.1998 - 07.1999
- Performed logistics coordination for the largest full-service machine shop in Alaska
- Responsibilities included but not limited to: general labor, overseeing product creation from start to completion, arranging and preparing shipping loads for transport to north slope oil fields, apprentice machinist work and all associated duties for shop productivity and scheduling.
Service Advisor
Broadway Ford, Inc
Idaho Falls, ID
04.1996 - 07.1998
- Held position as a full-time Service Advisor.
- Responsibilities included but not limited to: contacting service department customers, relaying repair information, interaction with technicians, scheduling appointments, arranging alternate transportation, generating repair orders, collecting funds due and explaining warranty guidelines. Held significant hours per repair order, parts to labor sales ratio and customer satisfaction index.
Education
Associates Degree -
NADA Dealer Academy For Dealership General Management
McLean, VA01.2004
High School Diploma -
Blackfoot High School
Blackfoot, ID01.1996
Skills
Outside Sales Training & Development Operations Management Auto Service Management Professional Trustworthy Courteous Motivated Dependable Ethical accounting Payroll
Timeline
Independent Account Supervisor
KAR Global
04.2025 - 12.2025
Fixed Operations Director
Stone's Hyundai
05.2024 - 04.2025
Client Solutions Specialist II
Cox Automotive
09.2021 - 04.2024
Administration
Jackson Hole Ford of Alpine
05.2020 - 09.2021
General Sales Manager
Idaho Falls Cars and Trucks
04.2018 - 04.2020
Accounting/Administration Officer
Broadway Ford Inc.
06.2013 - 04.2018
New Vehicle Sales Manager
Broadway Ford, Inc
08.2008 - 06.2013
Real Estate Agent
Century 21 Advantage
01.2007 - 06.2008
Pre-Owned Vehicle Sales Manager
Broadway Ford, Inc
04.2004 - 11.2006
Fixed Operations Director
Rocky Mountain Toyota Lincoln Mercury
04.2002 - 03.2004
Service Manager
Rocky Mountain Toyota Lincoln Mercury
08.1999 - 03.2002
Logistics Coordinator
Unique Machine, Inc
08.1998 - 07.1999
Service Advisor
Broadway Ford, Inc
04.1996 - 07.1998
High School Diploma -
Blackfoot High School
Associates Degree -
NADA Dealer Academy For Dealership General Management