Jordan Cruz
San Diego,CA
Summary
At Temco Logistics, a skilled Driver Manager leveraged strong leadership and logistics coordination to enhance fleet efficiency and safety. Achieved notable increases in driver performance and customer satisfaction through innovative training and rigorous safety compliance. Excelled in empathy-driven relationship building and strategic route management, underscoring a commitment to excellence and operational improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Driver Manager
Temco Logistics
03.2024 - Current
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
Master Trainer
Temco Logistics
04.2023 - 04.2024
- Consistently maintained high evaluation scores from trainees due to effective instruction and a keen focus on individual needs.
- Served as a mentor to new employees, sharing best practices and providing guidance in their professional development journeys.
- Maintained standardized training programs by providing comprehensive in-house training to 48 new employees.
Master Technician
Temco Logistics
01.2022 - 12.2022
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Traveling across United States, have had the pleasure of visiting diverse locations such as Atlanta, Montana, Minnesota, Alabama, Pennsylvania, Phoenix, Florida, Pomona, and Burbank. During these travels, I have consistently provided exceptional service, earning top ratings and positive feedback. Representing Temco, I take pride in delivering professionalism and excellence in every interaction, ensuring that our clients receive the highest level of support and satisfaction.
Education
GED -
Calexico High School
Calexico, CA07.2020
Skills
Customer Service
Strong leadership qualities
Empathy and patience
Safety Procedures
Logistics Coordination Experience
Driver Scheduling
Conflict resolution techniques
Safety Compliance Awareness
Training Program Development
Improvement planning
Performance Monitoring Capabilities
Route Management
Warehouse Organization
Warehouse Management Systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Maverick Training.
Timeline
Driver Manager
Temco Logistics
03.2024 - Current
Master Trainer
Temco Logistics
04.2023 - 04.2024
Master Technician
Temco Logistics
01.2022 - 12.2022
GED -
Calexico High School