Jordan Dailey
Monticello,GA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams while applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Rapid Roofers
Conyers, Georgia
02.2013 - 01.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Drafted invoices for completed work.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Interacted well with customers to build connections and nurture relationships.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Directed strategic workforce planning, performance management, and benefits administration.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted organization with transitioning from paper invoicing to Thryv and point-of-sale systems, which resulted in overall efficiency.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Promoted available products and services to customers during service, account management and order calls.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Manager
Rapid Roofers
Conyers, Georgia
09.2015 - 04.2018
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Managed office operations while scheduling appointments for upper management.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Coordinated special projects and managed schedules.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Maintained computer and physical filing systems.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Communicated with clients daily via emails, telephone, texting and social media.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Completed bi-weekly payroll for over 100 sub-contractors, crews, and full-time employees.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Thryv, QuickBooks, Adobe, and Microsoft software.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Restaurant Bar Manager
Country Rock
Athens, Georgia
06.2014 - 10.2017
- Controlled employee attrition rate
- Implemented and developed a appropriate salary structure
- Reduced turn over rates
- Monitored employee engagement, motivation
- Offered healthy work-life balance
- Cross trained all employees
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately
- Decreased labor costs from 47.9% to 22.6% by developing new innovative and strategic procedures, processes, and structures for all operations
- Identified opportunities for growth using S.M.A.R.T goals and SWOT analysis
- Increased net monthly sales by a minimum of 5.2%
- Improved new revenue streams
- Constant monitoring of menu offerings, eliminating high-cost, low-profit menu items
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Developed a 30 day LTO cycle menu with our standard static menu which contained 5 new cocktails recipes I created and promoted monthly to increase sales, competitive prices, and increase cost reduction by determining cost of goods, prime costs, and liquor costs while examining current inventory Example: We had $2.00 "tooters" the first month I implemented the cycle menu because I received a significant reduction by changing our house liquor to a different brand and trying new flavors they were just beginning to release to the public and by adding a couple ingredients that were popular and low-cost which also complemented the liquor we increased our monthly sales by 33% that month.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective recommendations for guests.
- Determined business needs by acquiring client feedback for process improvements.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Checked ID cards and verified bar guests were of legal age.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of 50+ employees, overseeing hiring, training, and professional growth of employees.
- Led projects and analyzed data to identify opportunities for improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-day-day duties accurately and efficiently.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Performed data entry and completed proper paperwork.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Coordinated, collected and maintained vendor and organizational records.
- Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
- Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
- Created timetables and production commitments using data from sales forecasts.
- Administered inventory network, controlled stockroom procedures and supervised storage administration exercises.
- Completed physical inventory counts each month.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks when serving food and drinks when hosting private events.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Helped general management develop prices based on inventory costs and portion sizes.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Head Bartender
AMF Bowling
Conyers, Georgia
10.2013 - 12.2015
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Poured and prepared mixed drinks for over 600 customers daily and over 3,000 customers at bowling tournaments.
- Specialty Event Bartender traveling to AMF locations in Georgia that hosted huge events, tournaments, celebrations, bartending and serving all 32 lanes alone and up to 5,000 people daily with as little as 2 other employees behind the bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Decreased waste, following strict recipes and drink measurement protocol.
- Consulted with managers to organize special events and promotions.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Set up glassware, liquor and other necessary supplies for special events.
- Increased bar revenue through development and marketing of featured cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Operated efficiently in high-volume setting to prepare and serve up to and more than 300 drinks per hour.
- Managed cash and bar revenue during special promotions or sporting events.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay and running food/drinks to lanes when customers ran tabs at the bar in order to prevent them from going back and forth from the lane to the bar, exceed customer expectations and build relationships showing we appreciate them creating long-term repeat customers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Bartender
Country Rock
Athens, Georgia
07.2013 - 05.2014
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Decreased waste, following strict recipes and drink measurement protocol.
- Closed out cash register and prepared cashier report at close of business.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Set up glassware, liquor and other necessary supplies for special events.
- Increased bar revenue through development and marketing of featured cocktails.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Managed cash and bar revenue during special promotions or sporting events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Restaurant Bar Website Design/Development Manager
Country Rock
Athens, Georgia
03.2012 - 06.2013
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Responded to comments, posts and questions from various channels.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
- Utilized best practices for SEO optimization to boost social media program's visibility.
- Tracked social media engagement to identify high-performing ideas for campaigns.
- Created engaging content to catch attention of potential customers.
- Conducted daily updates to social media profiles to boost company online presence.
- Analyzed trends in social media posts and followers to maximize views.
- Created customized marketing materials to increase product awareness.
- Helped clients develop website portals and social media pages to promote businesses.
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Created content strategies for digital media.
- Produced and submitted weekly reports outlining progress against KPI objectives.
Office Assistant
Rapid Roofers
Decatur, GA
03.2012 - 02.2013
- Researched subjects at behest of staff to develop information and collate data.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Assembled packets for newcomers' meetings, rentals and marketing purposes.
- Delivered clerical support by handling range of routine and special requirements.
- Input information into customer relationship management software and pulled reports for use in marketing.
- Teamed on events and attendee registration for complex fundraising galas.
- Developed correspondence letters, memos and emails.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Maintained status reports for client projects.
- Designed and printed name tags, sign-in sheets, and handouts for meetings.
- Completed clerical tasks such as filing, copying and distributing mail.
- Created publications using Adobe InDesign and Adobe Photoshop.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Restocked office supplies and retrieved files for staff.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Collaborated in professional team to solve workflow issues.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
Associate of Science - Criminal Justice
Gwinnett College
Lawrenceville, Georgia12.2022
Associate of Arts - DMPT
Georgia Piedmont
Covington, Georgia01.2016
High School Diploma -
Faith Academy Homeschooling
Conyers, Georgia01.2013
Skills
- Staffing and Sales Reporting
- Performance Improvement, strategic and structured planning
- Labor and Overhead Cost Estimation (Cost Reduction)
- Documentation and Recordkeeping
- Relationship Building
- Health Code Compliance
- Anticipating Problems
- Employee Performance Evaluations
- Inventory Management
- Recruitment and Hiring
- Monitoring Food Preparation, portion control
- Problem Solving
- Written and Verbal Communication
- Resource Allocation
- Customer Retention
- Conflict Resolution
- Work Planning and Prioritizing
- Expense Tracking
- Time Management
- Budget Administration
- Sales
Certification
- E-tips Certification
- ServSafe Certification
- Food Handlers
- RMC - Certification
- [Business Management] Training - [2015]
- [Business Administration] Training - [2016]
Languages
English
Spanish
Limited Working
Timeline
Office Manager
Rapid Roofers
09.2015 - 04.2018
Restaurant Bar Manager
Country Rock
06.2014 - 10.2017
Head Bartender
AMF Bowling
10.2013 - 12.2015
Head Bartender
Country Rock
07.2013 - 05.2014
Operations Manager
Rapid Roofers
02.2013 - 01.2022
Restaurant Bar Website Design/Development Manager
Country Rock
03.2012 - 06.2013
Office Assistant
Rapid Roofers
03.2012 - 02.2013
Associate of Science - Criminal Justice
Gwinnett College
Associate of Arts - DMPT
Georgia Piedmont
High School Diploma -
Faith Academy Homeschooling