Jordan Darnell

As the lead dispatcher and warehouse manager for the fast-paced Nyle Maxwell Dodge parts warehouse, I have;

• Provided detailed inventory of stock in warehouse as well as dispatched and routed delivery drivers to other businesses
• Overseen and maintained daily operations of two independent warehouses (one on-site the other off-site)
• Obtained extensive forklift knowledge, as well as the daily use of a forklift
• Responsible for shipping and receiving out of town orders
• Processed credits for returns
• Maintained a clean and organized work space to insure speed and accuracy in the warehouse
• Maintained the communication line with the service department for the smooth flow of order processing
• Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
• Implemented safety protocols to minimize workplace accidents and maintain a secure working environment.
• Analyzed employee performance metrics regularly to provide constructive feedback during evaluations or reviews.
• Conducted regular audits to identify discrepancies in inventory counts and rectify them promptly.
• Supervised a team of warehouse associates, providing guidance and support to foster personal growth and development.
• Liaised with cross-functional teams within the organization, promoting collaboration between departments for optimal results in business operations.
• Handled order processing tasks, from receipt through invoicing, ensuring accuracy in documentation and effective communication with customers.
• Trained staff members on warehouse procedures, enhancing their productivity and overall performance.
• Reduced operational costs with optimized storage layouts and proper allocation of resources.
• Developed efficient schedules for shipping and receiving to ensure timely deliveries without delays or errors.
• Enhanced customer satisfaction by maintaining updated stock levels and ensuring fast delivery of products.
• Fostered a positive work environment, emphasizing teamwork and open communication to boost employee morale and job satisfaction.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Expert knowledge of CDK Global and OPS Systems.

While maintaining my duties at Carmax as a Retail Parts Advisor, I;

• Provided outstanding parts accuracy in a fast-paced work environment as well as obtained and maintained a wide knowledge of car parts
• Per Carmax metrics and standards, provided consistent parts accuracy over 90%
• Obtained store champion award 2015 and 2016
• Personally ordered parts for and managed seven retail technicians
• Worked within a pre-determined budget and exceeded expected standards
• Used a variety of resources to find OE and aftermarket parts
• Created and maintained an organization system to keep track of parts ordered versus parts pending approval
• Consistently met with service consultants to keep them up to date with parts arriving for customer vehicles
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Duties included, but not limited to;

• Pull stock, package, weigh, determine UPS shipping cost, print label and ship customer orders
• Deliver shipments to UPS
• Receive orders and communicate with customers
• Managed stock levels effectively by closely monitoring inventory levels against demand forecasts, avoiding stockouts, and reducing excess inventory.
• Addressed customer inquiries regarding their orders quickly and professionally, fostering positive client relationships that led to repeat business.

Duties included but were not limited to;

• Provided excellent, personalized customer service in a call center environment
• Managed a large volume of customer accounts.
• Answered inbound customer calls (US and Canada),
• Generated and reviewed purchase orders, transaction ID’s and tracking numbers for customer orders and scheduled shipment through internal system (FedEx and UPS)
• Responsible for administrative tasks such as weekly submission of sales tracking
• Improved customer satisfaction by promptly addressing and resolving support issues.
• Collaborated with cross-functional teams to implement solutions that enhanced system performance.
• Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
• Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.

Duties included but were not limited to;

• Provided excellent customer service on electronics floor, in person and over the telephone
• Helped customers troubleshoot and/or build computers at the consumer and corporate levels
• Assumed role of acting manager when on shift
• Coordinated and scheduled in store pickups for telephone based clients
• Developed and maintained professional relationships with vendors, customers and coworkers
• Set up vendor paid end-caps and displays
• Managed customer returns
• Accepted incoming inventory in warehouse for department and store wide as necessary
• Checked inventory against purchase orders, maintained records in filing system
• Palletized and shrink wrapped inventory for outgoing freight, storage and floor stock
• Pulled price changes, made active and posted changes nightly
• Met and exceeded goals in performance service contract
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Duties included but not limited to;

• Promoted to shift leader from server position
• Hiring and termination of staff
• Managed and balanced the cash register
• Received incoming food supply and verified supply against inventory checklist
• Created weekly staff work shift for general manager as needed, covered unscheduled shift absences
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.