Jordan De Hoyos
Spring,TX
Summary
Highly motivated Assistant Service Manager with 10 years of automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Sewell Audi North Houston
05.2022 - Current
- Met with customers to discuss service needs and offer available solutions.
- Communicated service needs to the customer based upon the technician’s diagnosis, updated customers throughout all stages of the service process
- Created unique and personalized experiences that built trust and rapport with customers.
- Achieved service department production goals and customer satisfaction goals.
Auto Claims Adjuster
Assurant
04.2017 - 04.2022
- Documents all information in a database system
- Uses reference labor manuals, technical bulletins and system components to adjudicate claims
- Adjudicate claims for automotive warranty contracts based on contract coverage
- Explain contract coverage to repair facilities and contract holders
- Provided excellent customer service and telephone skills.
Service Technician
Northside Lexus
03.2015 - 04.2017
- Test drive vehicles, and test components and systems, using equipment such as, compression gauges, and computerized diagnostic devices
- Examine vehicles to determine extent of damage or malfunctions
- Consistently and concisely detail and document repairs.
Maintenance Technician
Fred Haas Nissan
05.2014 - 03.2015
- Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups
- Performed multipoint inspections
- Communicated additional service/repair needs to service advisors
- Lubricated moving parts with specified lubricants.
Education
High School Diploma -
Waltrip High School
Houston, TX05.2013
Skills
- Bilingual
- Multitasking abilities
- Critical thinking
- Calm under pressure
- Responsible
- Operation Monitoring
- Individually selected by management to participate in additional leadership training with the Dale Carnegie organization, graduated 2023, expanding upon my pre-existing leadership skills
References
References available upon request
Timeline
Assistant Service Manager
Sewell Audi North Houston
05.2022 - Current
Auto Claims Adjuster
Assurant
04.2017 - 04.2022
Service Technician
Northside Lexus
03.2015 - 04.2017
Maintenance Technician
Fred Haas Nissan
05.2014 - 03.2015
High School Diploma -
Waltrip High School
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