GILBERTO REYES
Miami,FL
Summary
With over 15 years of experience, consistently delivering impressive results in operating and expanding businesses, whether start-ups or established companies. Track record showcases expertise in implementing innovative process improvements and fostering strong client relationships. Expert in the Automotive Industry with a keen ability to identify, understand, and provide consultation on specific products. Dedication to driving success and deep industry knowledge make a valuable asset to any organization.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Rick Case Automotive Group
Davie, FL
04.2024 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
General Manager
Avondale Auto Repair, Logan Square Auto Repair
Chicago, IL
12.2019 - Current
- Manage two locations with a staff total of 30 technicians efficiently
- Generate new business and increase annual sales by $1.3M YOY
- Build trusting customer relationships fielding an average of 500 customer calls monthly and servicing 3,500 vehicles annually
- Run daily operations including adequate staffing, training on new policies and procedures, and maintenance of facilities
General Manager
Riverwest Automotive
Chicago, IL
12.2017 - 11.2019
- Achieved 25% revenue growth and increased customer engagement with the development and execution of in-store promotional events
- Implemented an innovative organization system for financial records and sales reports resulting in reduced annual expenses
- Cultivated strong professional relationships with clients and vendors
Owner
CP&R Automotive
Chicago, IL
08.2015 - 10.2017
- Opened and produced $600K in average annual sales via analyzing market behavior and customer trends
- Established and enforced employment policies to maintain an agile business responsive to changing market conditions
Education
Northeastern Illinois University
Chicago, ILSkills
- Program Development
- Contract Negotiation
- Marketing & Promotion
- Inventory Management
- Client Relationships
- Upskilling Talent
- Bilingual
Accomplishments
- Successfully operated a new Automotive Repair location exceeding $1M in sales within its first year of business
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Manager
Rick Case Automotive Group
04.2024 - Current
General Manager
Avondale Auto Repair, Logan Square Auto Repair
12.2019 - Current
General Manager
Riverwest Automotive
12.2017 - 11.2019
Owner
CP&R Automotive
08.2015 - 10.2017
Northeastern Illinois University