Michael Cavallo
Gastonia,NC
Summary
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
TOYOTA OF NORTH CHARLOTTE
Huntersville, NC
09.2025 - Current
- Collaborated with service team to enhance customer satisfaction and streamline operations.
- Assisted in scheduling service appointments, optimizing technician utilization and reducing wait times.
- Managed inventory levels for parts and supplies, ensuring timely availability for service operations.
- Trained new staff on service protocols and customer interaction techniques to maintain high standards.
Assistant Service Manager
TOYOTA OF GASTONIA
Gastonia, NC
01.2018 - 09.2025
- Analyzed service workflow to identify bottlenecks, implementing solutions that improved efficiency.
- Developed training materials for staff, enhancing knowledge of product features and service offerings.
Aftermarket Automotive Store Manager
GRIFFIN BROTHERS/TIRE ENGINEERS
Lincolnton, NC
01.2016 - 01.2018
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, fostering a collaborative environment focused on customer service excellence.
- Analyzed inventory levels and implemented stock management processes to reduce excess and improve turnover rates.
- Established strong vendor relationships to negotiate favorable terms and ensure timely product availability.
Aftermarket Automotive Store Manager
TIRE KINGDOM - NATIONAL TIRE AND BATTERY COMPANY
Charlotte, NC
01.2009 - 01.2016
- Implemented employee performance evaluations to identify training needs and promote career development opportunities.
- Monitored financial performance metrics, identifying trends to inform strategic decision-making for business growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Automotive Service Advisor
QUEEN CITY LINCOLN MERCURY
Charlotte, NC
01.2006 - 01.2009
- Facilitated customer inquiries, providing accurate information and resolving issues efficiently.
- Coordinated service schedules, ensuring timely completion of maintenance tasks for vehicles.
Account Executive
CBS RADIO-WFNZ/WFNA
Charlotte, NC
01.2005 - 01.2006
- Developed and maintained strong client relationships to drive account growth.
- Executed targeted sales strategies to increase market share in competitive landscape.
- Collaborated with marketing teams to create impactful promotional materials for campaigns.
- Analyzed market trends and competitor activities to inform strategic planning decisions.
Marketing/Assistant Promotions Manager
JEFFERSON PILOT COMMUNICATIONS
Charlotte, NC
01.2004 - 01.2005
- Developed and executed marketing campaigns to enhance brand visibility.
- Coordinated promotional events, driving audience engagement and attendance.
- Collaborated with cross-functional teams to align marketing initiatives with business goals.
- Boosted brand awareness by developing and implementing creative marketing campaigns.
Food and Beverage Director
CHARLOTTE HILTON EXECUTIVE PARK
Charlotte, NC
01.1999 - 01.2004
- Directed food and beverage operations, ensuring high standards of service and quality.
- Developed and implemented strategic initiatives to enhance guest experiences.
- Oversaw budget management, optimizing costs while maintaining quality standards.
- Led staff training programs focused on service excellence and operational efficiency.
On Air Talent - Marketing and Promotions Assistant
PILOT COMMUNICATIONS
Syracuse, NY
01.1995 - 01.1999
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Assisted in managing equipment maintenance, ensuring optimal performance during productions.
- Coordinated production schedules to streamline workflow and enhance operational efficiency.
Education
CURRENTLY ATTENDING TO COMPLETE BACHLORS DEGREE - Addiction Counseling
UNIVERSITY OF CENTRAL ARKANSAS ONLINE
Conway, AR02-2027
Associate of Arts - Communications Radio-Television
Onondaga Community College
Syracuse, NY01.1997
Skills
- Program Management
- Time Management
- Sales
- Marketing
- Team Leadership
- Payroll
- Staffing
- Inventory Control
- Budgeting
- Profit and Loss
- Broadcasting
- Leadership/Team Building
- Fundraising
- Promotions
- Customer Service
- Cost Control/Profit Margins
- Customer service focus
- Schedule coordination
- Staff training and development
- Sales support
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Strategic business planning
- Estimating and quoting
- Coaching and mentoring
- Staff management
Certification
- TOYOTA UNIVERSITY MASTER CERTIFIED 2018 - PRESENT
- TOYOTA ASM PRO 2024 (TOP 125)
- FORD MOTOR COMPANY BLUE OVAL CERTIFIED 2006-2009
Timeline
Assistant Service Manager
TOYOTA OF NORTH CHARLOTTE
09.2025 - Current
Assistant Service Manager
TOYOTA OF GASTONIA
01.2018 - 09.2025
Aftermarket Automotive Store Manager
GRIFFIN BROTHERS/TIRE ENGINEERS
01.2016 - 01.2018
Aftermarket Automotive Store Manager
TIRE KINGDOM - NATIONAL TIRE AND BATTERY COMPANY
01.2009 - 01.2016
Automotive Service Advisor
QUEEN CITY LINCOLN MERCURY
01.2006 - 01.2009
Account Executive
CBS RADIO-WFNZ/WFNA
01.2005 - 01.2006
Marketing/Assistant Promotions Manager
JEFFERSON PILOT COMMUNICATIONS
01.2004 - 01.2005
Food and Beverage Director
CHARLOTTE HILTON EXECUTIVE PARK
01.1999 - 01.2004
On Air Talent - Marketing and Promotions Assistant
PILOT COMMUNICATIONS
01.1995 - 01.1999
Associate of Arts - Communications Radio-Television
Onondaga Community College
CURRENTLY ATTENDING TO COMPLETE BACHLORS DEGREE - Addiction Counseling
UNIVERSITY OF CENTRAL ARKANSAS ONLINE
MARKETING PROMOTIONS AND SALES EXPERIENCE
- Implemented various marketing techniques to negotiate and gain new fleet customers for a successful auto dealership.
- Computed cost adjustment for gaining or acquiring new fleet company vehicle.
- Sold marketing and advertising to key decision makers and business owners for a radio station.
- Managed several accounts through successful advertising campaigns in the broadcasting industry.
- Assisted in planning of all radio station events and remote broadcasts.
- Conceived, prepared, and set up promotional and marketing events for corporate sponsors and clients for broadcasting.
- Operated phones and worked with various on-air personalities for radio station programming.
- Managed all radio events that linked to radio station sales.
- Managed a political campaign utilizing grass roots techniques, personal website, and various social media marketing.
CUSTOMER SERVICE EXPERIENCE
- Managed service area personnel, ensuring the best quality customer service as store manager.
- Handled all customer service needs from check-in to completion for a busy auto dealership.
- Handled a majority of customer complaints for all stores in the region.
- Consistently exceeding regional expectations in CSI rating.
MANAGEMENT EXPERIENCE
- Managed a staff of 10 full time employees, while maintaining 1.5 million dollar revenue.
- Managed all operational aspects of the restaurant, lobby bar, and room service outlets for a multi-million dollar hotel franchise.
- Hired and trained all staff according to Hilton standards, policies, and procedures.
COMMUNITY INVOLVEMENT
- BLOOD DRIVE COORDINATOR - American Legion Post 162, Deerfield Beach, FL 2001-2007
- POLITICAL CANDIDATE - North Carolina General Assembly 2010