Jordan Devoti
Johnson City,TN
Summary
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
7
7
years of professional experience
Work History
Lead Sterilization technician
Sturgill orthodontics
Johnson City, Tn
08.2024 - Current
- Sterilized dental instruments and equipment using autoclaves and chemical solutions.
- Prepared and organized sterilization area for efficient workflow and safety compliance.
- Monitored sterilization cycles to ensure proper functioning of equipment and processes.
Executive Assistant
Sturgill Orthodontics
Johnson City, TN
04.2023 - 07.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Managed all aspects of catering needs for special events hosted by the organization.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed office supplies inventory and placed orders when necessary.
- Maintained confidential files related to personnel records or other sensitive information.
- Sorted mail received daily for distribution throughout the office.
Scheduling Coordinator
Sturgill Orthodontics
Johnson City, TN
07.2022 - 04.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Patient Service Representative
State Of Franklin Healthcare Associates
Johnson City, TN
03.2020 - 07.2022
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Adhered to HIPAA regulations when handling confidential patient information.
Chiropractic Assistant
Integral Chiropractic Company
Johnson City, TN
11.2018 - 03.2020
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for the chiropractor by explaining process.
- Accurately inputted all patient data using Platinum, making sure all records were updated.
- Scheduled appointments for patients via phone and in person.
- Kept patient rooms clean between services and removed used linens for laundering.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Conducted patient consultations to gather health history and information about current medical issues.
- Wrote out office procedures in Microsoft Word to put in office manual.
Education
Registered Dental Assistant -
State of Tennessee Department of Health
High School Diploma -
Home Schooled
05.2012
Skills
- Healthcare knowledge
- Telephone etiquette
- Computer skills
- Reliable
- Teachable
- Great customer service
- Data entry
- Effective written and verbal communication
Timeline
Lead Sterilization technician
Sturgill orthodontics
08.2024 - Current
Executive Assistant
Sturgill Orthodontics
04.2023 - 07.2024
Scheduling Coordinator
Sturgill Orthodontics
07.2022 - 04.2023
Patient Service Representative
State Of Franklin Healthcare Associates
03.2020 - 07.2022
Chiropractic Assistant
Integral Chiropractic Company
11.2018 - 03.2020
Registered Dental Assistant -
State of Tennessee Department of Health
High School Diploma -
Home Schooled