Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Dixon

Florissant,MO

Summary

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in Microsoft. Offering 5-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.

Overview

7
7
years of professional experience

Work History

Guest Service Associate

Churches Chicken
07.2023 - 09.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Cashier

Walgreens
02.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Cashier/Certified Ride Operator

Six Flags Saint Louis
01.2017 - 07.2020
  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.

Education

General Studies

KIPP St. Louis High School
706 N Jefferson Ave, St.Louis, MO 63103
06.2021

Skills

  • Personable Demeanor
  • Maintenance Team Collaboration
  • Guest Orientation
  • Equipment Preparation
  • Coaching and mentoring teammates in effective manner

Timeline

Guest Service Associate

Churches Chicken
07.2023 - 09.2023

Cashier

Walgreens
02.2022 - 07.2022

Cashier/Certified Ride Operator

Six Flags Saint Louis
01.2017 - 07.2020

General Studies

KIPP St. Louis High School

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