Jordan Dunphy
Buda
Summary
Reflective communicator with a decade of customer service and logistics experience. Proven ability to build vendor relationships and coordinate complex procurement processes, enhancing operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Purchasing Agent
StudioSIX5
Austin
10.2020 - Current
- Specified dimensions, materials, finishes, and quantities for items to align with design intent.
- Sourcing & Bidding: Identifying qualified vendors, negotiating pricing, and securing competitive bids.
- Purchasing: Issuing purchase orders (POs), managing lead times, and paying supplier deposits.
- Tracked shipments, coordinated freight, and managed temporary warehouse storage until site readiness.
- Installation: Delivering the goods to the job site, unpacking, assembling, and performing a final "punch list" inspection
Delivery Associate
Amazon DSP
Austin
08.2020 - 10.2020
- Prioritized customer needs by listening actively and resolving concerns to enhance satisfaction.
- Coordinated product loading for balanced, efficient, and secure delivery, ensuring safe transport of items.
Account Manager Inside Sales
Galls LLC, Miller Uniforms
Austin
01.2012 - 01.2019
- Delivered uniform solutions for Police, Fire, and First Responder agencies across Texas, enhancing operational efficiency.
- Cultivated strong customer relationships, resulting in increased client satisfaction and retention.
- Track customer orders and provide updates throughout ordering process.
- Collaborated with purchasing team to ensure timely and accurate order fulfillment, improving overall customer service experience.
- Engaged with vendors to foster strong partnerships.
- Multitask different projects without losing attention to detail.
Education
Certificate of Applied Science in HVAC -
Austin Community College District
Austin, TXSkills
- Microsoft Office
- Excel
- B2B Sales
- Excellent Time Management
- Exceptional Customer Service
- Sourcing strategies
- Logistics coordination
Timeline
Purchasing Agent
StudioSIX5
10.2020 - Current
Delivery Associate
Amazon DSP
08.2020 - 10.2020
Account Manager Inside Sales
Galls LLC, Miller Uniforms
01.2012 - 01.2019
Certificate of Applied Science in HVAC -
Austin Community College District