Jordan Durbin
Tacoma,WA
Summary
Versatile Support Specialist skilled in handling data, technical issues, and personnel support tasks in a distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in customer service.
Overview
10
10
years of professional experience
Work History
Integrated Sales Support Rep
AT&T Mobility
05.2021 - Current
- Assisted sales team in achieving goals by providing efficient administrative support.
- Contributed to team success with effective management of sales data.
- Optimized workflow by implementing new organizational tools.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Retail Sales Consultant
AT&T Mobility
09.2018 - 05.2021
- Resolved customer complaints promptly, maintaining a positive brand image.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked effectively in fast-paced environments.
- Increased sales by implementing effective sales strategies and building strong customer relationships.
Sales Support Representative
AT&T Mobility
08.2014 - 09.2018
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
- Boosted sales performance by providing timely and accurate information to clients.
- Managed daily operations, ensuring smooth workflow and satisfied clients.
Education
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06.2012
Skills
- Goal-oriented mindset
- Excel proficiency
- Salesforce proficiency
- Microsoft teams
- Cross-selling strategies
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
Integrated Sales Support Rep
AT&T Mobility
05.2021 - Current
Retail Sales Consultant
AT&T Mobility
09.2018 - 05.2021
Sales Support Representative
AT&T Mobility
08.2014 - 09.2018
High School Diploma -
Bonney Lake High School
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