William King
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Reginal Support Center Rep III
Charter Communications, Spectrum
Morrisville, NC
02.2016 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets, completing 60+ escalations through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Field Technician
Charter Communications, Spectrum
Morrisville, NC
11.2013 - 02.2016
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
Field Technician, Site Team Leader
Eagle Communications
Las Vegas, NV
02.2011 - 11.2013
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Collaborated with other field technicians to resolve complex technical issues.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Education
Wake Technical Community College
Raleigh, NCSkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Cross-Functional Team Development
Timeline
Reginal Support Center Rep III
Charter Communications, Spectrum
02.2016 - Current
Field Technician
Charter Communications, Spectrum
11.2013 - 02.2016
Field Technician, Site Team Leader
Eagle Communications
02.2011 - 11.2013
Wake Technical Community College