William King
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Reginal Support Center Rep III
Charter Communications, Spectrum
02.2016 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets, completing 60+ escalations through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Field Technician
Charter Communications, Spectrum
11.2013 - 02.2016
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
Field Technician, Site Team Leader
Eagle Communications
02.2011 - 11.2013
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Collaborated with other field technicians to resolve complex technical issues.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Education
Wake Technical Community College
Raleigh, NCSkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Cross-Functional Team Development
Timeline
Reginal Support Center Rep III
Charter Communications, Spectrum
02.2016 - Current
Field Technician
Charter Communications, Spectrum
11.2013 - 02.2016
Field Technician, Site Team Leader
Eagle Communications
02.2011 - 11.2013
Wake Technical Community College