Jordan Easterling
Laurinburg,NC
Summary
Dynamic and dedicated professional with extensive experience excelling in customer service and food preparation. Proven ability to enhance guest satisfaction through effective multitasking and teamwork. Skilled in cash handling and maintaining high cleanliness standards, consistently improving operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Crew Team Member
Popeye's Restaurants
Laurinburg, NC
02.2023 - 11.2024
- Prepared and served food items in compliance with safety standards.
- Assisted in maintaining cleanliness and organization of work areas.
- Provided exceptional customer service during high-volume periods.
- Operated kitchen equipment efficiently to support meal preparation.
- Collaborated with team members to ensure timely order fulfillment.
- Engaged with customers to enhance dining experience and address inquiries.
Team Member
Cookout Restaurant
Laurinburg, NC
06.2021 - 11.2022
- Delivered exceptional customer service during high-volume shifts to enhance guest satisfaction.
- Operated kitchen equipment efficiently, adhering to safety and sanitation protocols.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Assisted in training new staff on operational procedures and menu items for consistency.
- Maintained cleanliness and organization of workstations to adhere to health regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Server
IHOP
01.2017 - 12.2019
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Processed orders accurately and efficiently, ensuring timely delivery of meals to guests.
- Trained new staff on menu details and service protocols, promoting team cohesion and performance.
- Managed cash register operations, maintaining accuracy in transactions and balancing end-of-shift reports.
- Collaborated with kitchen staff to ensure prompt meal preparation during peak hours, improving workflow efficiency.
- Resolved guest complaints swiftly, fostering a positive dining experience and maintaining brand reputation.
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Time management
- Cash handling
- Problem-solving
- Food handling
- Food preparation
- Teamwork and collaboration
- Performance improvement
- Cleaning and sanitation
- Verbal and written communication
- Food handling safety
Timeline
Crew Team Member
Popeye's Restaurants
02.2023 - 11.2024
Team Member
Cookout Restaurant
06.2021 - 11.2022
Server
IHOP
01.2017 - 12.2019