id just like to add im in the process of getting my property and casualty lisence here in oklahoma
Jordan Edsall
Oklahoma,OK
Summary
Adaptable hospitality professional with extensive experience in bartending, customer service ,shift management, and bar operations. Recognized for strong communication, problem resolution, and cash accuracy. Focused on creating a welcoming atmosphere, reducing waste, and keeping service running smoothly.
Overview
17
17
years of professional experience
Work History
Bartender Shift Manager
Mcfinns Pub
02.2025 - Current
- Resolved guest concerns promptly, maintaining service quality and positive customer experience.
- Prepared cocktails, poured beverages, and maintained consistent drink presentation under pressure.
- Monitored inventory levels, restocked supplies, and reduced waste through careful product handling.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender /Bar Manager
The Alley Club
07.2019 - 02.2025
- Prepared cocktails, draft pours, and specialty drinks with consistent quality and presentation.
- Delivered attentive guest service, resolved requests quickly, and supported positive customer experiences.
- Managed bar setup, replenished supplies, and maintained organized, efficient service stations.
- Handled cash, card transactions, and end-of-shift balancing with accuracy.
- Directed daily bar operations, ensuring consistent service, inventory control, and compliance with safety standards.
- Supervised bartending staff, assigning shifts and reinforcing service procedures for efficient guest experiences.
- Trained team members on mixology standards, product knowledge, and responsible alcohol service.
- Monitored cash handling, reconciled transactions, and maintained accurate closing reports.
- Managed beverage inventory, ordered supplies, and reduced waste through accurate stock rotation practices.
- Implemented cost-control practices that improved purchasing efficiency and supported profitability goals.
- Resolved guest concerns promptly, preserving service quality and strengthening customer satisfaction.
- Coordinated promotions, events, and menu updates to support sales growth and operational consistency.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bartender
Mcfinns Pub
10.2009 - 07.2019
- Managed cash handling, POS reconciliations, and daily till accuracy for bar operations.
- Coordinated opening and closing duties, ensuring bar readiness and secure end-of-shift cleanup.
- Monitored inventory levels, restocked liquor, beer, and supplies, and reduced service interruptions.
- Resolved guest concerns promptly, preserving customer satisfaction and pub reputation.
- Enforced responsible alcohol service standards and maintained compliance with safety procedures.
- Delivered prompt, courteous drink service to support positive guest experiences
- Handled difficult situations professionally while maintaining safe, welcoming atmosphere
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
Putnam City Original
Oklahoma City, OK05.2004
No Degree - Business
Oklahoma State University
Oklahoma City, OK05.2028
Skills
- Inventory managementtttt
- Upselling strategies
- Promotions and events
- Customer service
- Problem resolution
- Conflict resolution
- Active listening
- Critical thinking
- Computer proficiency
- Customer relations
- Client relations
- Microsoft Excel
Interests
Timeline
Bartender Shift Manager
Mcfinns Pub
02.2025 - Current
Bartender /Bar Manager
The Alley Club
07.2019 - 02.2025
Bartender
Mcfinns Pub
10.2009 - 07.2019
No Degree - Business
Oklahoma State University
High School Diploma -
Putnam City Original