Jordan Edwards
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Escort Officer
Securitas/Microsoft
Manassas, United States
10.2025 - Current
- Ensured compliance with security and operational protocols to facilitate maintenance, logistics, and infrastructure work
- Collaborated with operations, facilities, and security teams to support task completion while maintaining uptime
- Recorded activities and access events in internal tracking systems for audit and compliance
- Cross-trained across multiple security roles to support operational coverage and flexibility
Screening Officer
Securitas/Microsoft
Manassas, United States
04.2023 - 10.2025
- Operated screening equipment and validated credentials, achieving high accuracy in fast-paced environments to support operational integrity
- Prevented unauthorized items, including data-bearing devices (DBDs), ensuring compliance with Microsoft policies and enhancing security protocols
- Maintained detailed logs and reports, facilitating compliance, audits, and operational tracking to uphold standards
Supervisor in Training
Uniqlo
Fairfax, United States
08.2022 - 02.2023
- Assisted with scheduling and team leadership while providing performance coaching in a high-volume retail environment to enhance team effectiveness
- Managed inventory workflows, conducting stock audits and processing shipments to maintain accuracy and accountability
- Supported inbound logistics by organizing stockroom operations and coordinating merchandise flow to optimize product availability
Education
High School Diploma -
Centreville High School
CliftonSkills
- Incident response
- Surveillance monitoring
- Customer Service
- Customer support
- Process adherence
- Ticketing systems
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Microsoft Office (Word, Excel, Teams, Outlook)
Timeline
Escort Officer
Securitas/Microsoft
10.2025 - Current
Screening Officer
Securitas/Microsoft
04.2023 - 10.2025
Supervisor in Training
Uniqlo
08.2022 - 02.2023
High School Diploma -
Centreville High School