Jordan Esparza
Las Vegas,NV
Summary
Dynamic professional with a strong background in customer service and logistics. Known for exceptional problem-solving abilities and effective communication, contributing to enhanced customer satisfaction and streamlined logistics operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Saddle Creek Logistics
Las Vegas, Nevada
01.2026 - Current
- Assisted 30 customers daily with inquiries and efficiently resolved issues.
- Maintained accurate records of customer interactions and transactions.
- Managed order processing and tracked shipments using logistics software.
- Collaborated with team to enhance customer service procedures.
- Handled returns and exchanges, ensuring high levels of customer satisfaction.
- Conducted follow-up calls to maintain ongoing customer support and satisfaction.
Logistics Specialist
M. Holland
05.2019 - 05.2025
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Negotiated contracts with third-party logistics providers resulting in cost savings of 8% annually
- Monitored carrier performance against key performance indicators (KPIs) and implemented corrective actions as needed
- Managed customs documentation for international shipments, ensuring compliance with import/export laws
- Coordinated with customs brokers to ensure smooth clearance of international shipments through customs checkpoints
- Implementing SOPs to increase on time pickup by 10%.
Office Manager
H&R Block
10.2018 - 04.2019
- Maintains office services by organizing office operations and procedures.
- Hiring and training new employees.
- Manage schedules and oversee daily operations.
- Resolve customer concerns and complaints.
- Ensured the proper credits, deductions, and tax liabilities were applied to tax returns, according to Publication 17 Federal Tax Code.
Education
Associate of Applied Science - Vet Tech
Vet Tech Institute At Fox College
Tinley Park12-2013
Skills
- CRM system proficiency (Softeon)
- Multichannel communication (In person, Telephone, Email, Teams, Service now)
- Logistics software proficiency (TMS, D365, Epicore)
- Problem-solving skills
- Verbal and written communication
Timeline
Customer Service Representative
Saddle Creek Logistics
01.2026 - Current
Logistics Specialist
M. Holland
05.2019 - 05.2025
Office Manager
H&R Block
10.2018 - 04.2019
Associate of Applied Science - Vet Tech
Vet Tech Institute At Fox College